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Messages - drguild

#1
yea ok.

I noticed with custom fields I have to have them the first post only for the prefix's to work I'm having to tutor people that when they make a change they need to edit the first post and change the options eg From pending to confirmed etc.

Cause the prefix's cant be changed on a reply, a manager on my game server said this about it: ticket system. y u no work.

One reason I want the properties and hope that future version isn't far because then we can select from the left to to change its process status, if it has had to go to a developer or other fields we have setup to make managing our tickets and what state there in easier.
#2
Not talking spefically moving for closed just some example.

5 users post suggestions in other and they all need to be moved together to the sane forum as a example.
You just finished fixing 10 issues and want to resolve them together all.

And other things would also requite multiple ticket management.
#3
You aint kidding on that either.

Though some people are blind as anything to bugs like some of my minecraft server staff :/
#4
Same as the guy above then to delete you need to enter the ticket to get it deleted.
#5
SimpleDesk Discussion / Allow multiple ticket management
November 22, 2011, 04:57:04 AM
When you move and close multiple tickets currently you have to do it individually it would be nice to have the option to select say 5 tickets and mark them as resolved in a block or move 3 tickets to the moderation section all at once using check-box's to select the tickets.
#6
when you move a department the sort number isn't renumber and such in the forums if you have a helpdesk category the departments number will always be in 1-9 etc

If you accidentally say make management first over moderation that is how it stays in the forum category despite ordering them in the helpdesk.
#7
When custom fields are enabled it would be nice to allow input and changing of them in in the ticket details box on the left rather than underneath the reply box.

Some of out details require users to input categories it belongs to as well as changing the validity of the issue if its unconfirmed to invalid to confirmed and fixed.

Adding these custom fields the input is under the reply box when instead we should be able to input them on the ticket details just like the others there.

QuoteUser: Revenger
Urgency:
Status: New
Privacy:

Below this I would like the drop-downs for our categories and the validity as mentioned as having them under the reply box isn't good when you need to change these things as they are for us details about the ticket.

While we have these 2 as prefix categories it makes sense to have the input in the details tab with a drop down especially on our validity field then underneath the actual post body which is only accessible on reply or edit.
#8
When I go to delete a ticket I get this error.

QuoteAn Error Has Occurred!
Session verification failed. Please try logging out and back in again, and then try again.

This is with prefix's and I have a always logged in SMF session disabling prefix categories never did anything.

It happens on the 'New Tickets' screen in the department.

Deleting the ticket from inside the tickets page works fine with no error but deleting the ticket from the ticket list does not and errors.

Re-logging in didn't solve the issue so may be a browser thing or ssi.php or something.

Is there a fix for this or a way to turn off the timeout?

I can still do other things fine in helpdesk it seems.
#9
SimpleDesk Discussion / Different tabs for catagories
November 20, 2011, 03:26:38 AM
Will it be possible in a later version to get different tab columns for each prefix category you add in the helpdesk than them all being under Name?

We have 2-3 categories and there all bunched up under the name column.

Quote[Bugs and Issues] [Game Server] [Unconfirmed] test

The name should be only the name and these should be separate sections not just piled all under name as it is getting cramped there.

A example of what I mean is here

Allowing each custom field to use its own column will be a great change and addition.
#10
SimpleDesk Support / Re: Global User Profile Options
November 19, 2011, 06:32:58 AM
Yes the first one is PER USER in there profile and yes that can be ticked or unticked but it is ticked automatically for each user regardless of the email permission node.

Email notifications options
*Monitor a ticket

When I had that property set to Not Allowed which is default for users, that's when I received those emails on my test account.

As for the second screenshot which property actually says global default email notifications for users?

QuoteEmail address to use in the notifications, leave blank to use the forum default ()
Log notifications being sent (what notification, when sent, user(s) involved)
When sending notifications, send the new ticket or new reply content in the email
Allow staff to receive notifications on new tickets
Allow users to receive notifications when their tickets are replied to
Will be sent to: the user who started the ticket (if set in their preferences)
Allow staff to receive notifications when tickets assigned to them are replied to
Allow staff to receive notifications when tickets they have replied to, are replied to again
Allow staff to receive notifications when any tickets are replied to
Allow staff to receive notifications when a ticket is assigned to them
Allow users to receive notifications when their tickets are assigned to staff
Will be sent to: the user who started the ticket (if set in their preferences)

The only thing close to a global off but let users decide is:

QuoteAllow users to receive notifications when their tickets are replied to

Which I presume is the property to turn that feature totally off, not set it to 'not send emails' as the default option.

While yes the users can turn it off themselves, there is no property for the server owner to turn it off for everyone as default.
#11
SimpleDesk Support / Re: Global User Profile Options
November 18, 2011, 10:35:08 PM
I was getting emails on the Helpdesk users group when testing from my other account emails went to that account.

QuoteYour ticket, "[00002] test", has been replied to, by Revenger.
.

Went in and the email function for that group[ Helpdesk users was not enabled, So I checked it hoping I could change the default settings.

So I went through all the Admin menus including notification options to find the default off toggle in which there is no default off toggle.

Notification options only has settings which say allow user or staff to receive notifications on various events that's it.

As mentioned there is no default off option even when the group does not have the monitor ticket permission they still get emails from my testing.
#12
SimpleDesk Support / Re: Global User Profile Options
November 18, 2011, 12:03:04 PM
Went in there and saw nothing about auto email users in notification options all I saw was allowing email on various functions not having users be auto enabled or not.
#13
SimpleDesk Support / Global User Profile Options
November 18, 2011, 06:08:14 AM
Some of our users hate getting emails from our forum and hence for the main forum all emails are off by default.

Is there a way to have simple desk do the same thing>

I looked in the admin section to see if I can change the default help desk profile options without luck.

All I can see if allowing them changed per user.

So if theirs no global config for the profile options there should be one so we can set some options to apply to all users as default.