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I have a client who replies to emails and I don't see them.

Can I have their replies automatically add to the ticket?

Or if possible...can I have some sort of "DO NOT REPLY TO THIS EMAIL IT IS A NOTIFICATION" text to help them transition from email to tickets?

When I post a new ticket it only allows one attachment despite the forum setting allowing 4. New replies enable more to happen but it's a huge hassle to make clients reply more than once.

Can you guys switch to ReCAPTCHA so I don't have to keep typing letters and answering 2 questions on every post? Or try an anti-spam mod because it's reeeeeeally annoying . <3

I'm offering support for websites, and I would like multiple parties to be able to view the tickets for single sites...so I was thinking perhaps I could make a group for their site and put them in it and they can all lodge tickets and see each others tickets.

That way sites with multiple staff can see other tickets related to their site and comment on them, etc.

I want custom profile fields to be required on register and to remain in the profile, and I wanted to display these in the ticket details box (pictured). For some reason, despite setting these up, no one has access to the custom profile fields.

Also your uploads directory is not writable for attachments here or for avatars so I cannot actually show you what I mean.