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Topics - Spoogs

Currently changing the urgency level logs each change
Low->Medium->High->Very High->Severe->Critical and the reverse is true as well.

Because of how changing urgency is handled we cannot change from Low->High without logging Medium as well, nor can we change from Critical->Low without logging every stop in between. Something similar to the dropdown used for ajax assignments might be more ideal here.

While the current setup fool proofs urgency changes, I find that once you get the hang of SD, this will become impractical and being able to change to higher/lower urgencies in less clicks would be more ideal.

Logging this as a future enhancement, others' thoughts on this are welcome :).
SimpleDesk Tracker / [Fixed] Preview Canned Replies
June 25, 2011, 12:22:08 PM
Option to preview a canned reply like previewing a post or ticket before submitting it.

I just came across this as I was creating a reply that is about 13 or 14 lines riddled with BBC, though the final output is only about 4 or 5 lines. I input BBC manually for the most part so at times I tend to mess the closing tag a bit or even outright forget it :P. Needless to say I'm using SD live now and someone had to point out that I royally screwed up 2 of the canned replies ;D (not too bad tho, 2 of 11)

I figure this would be a nice enhancement in the future to preview the replies before making them active. Otherwise I'll find myself creating them in a post on my local tester first, which isn't a big deal anyway
Quote from: Spoogs on June 02, 2011, 03:06:22 PM
Categories and Dept prefix a tickets title, and can make it crowded, so since the category filters are shown in the header block, would making whether to display certain categories as prefix or not make sense?

For example I would have the users fill out the appropriate cats on creating a ticket, I would want my staff to edit the ticket just before marking resolved and add another cat (a custom status)... but I would probably only display the cat from the user input and the cat from staff I would just use the filtering where necessary.

If this makes any sense it's certainly a future endeavor not 2.0 by any means.
Quote from: Gruffen on June 02, 2011, 07:44:12 PM
Technically it's no big deal, it's just another possible placement to be factored in.

What bothers me more is user confusion. There are already 4 possible placements, this brings it up to 5, and I think it could be confusing to set up, though it's interchangeable so it's not like you're stuck if you get it wrong (it's soft to change, it only affects how and when it's queried, really)

EDIT: Stick it in the tracker for 2.1.
Quote from: Gruffen on June 02, 2011, 08:01:00 PM
You'd have to make it a separate type of placement, though. There's nowhere else in the table to store it.

So you'd have:
* position as under ticket
* position as additional info box on the left
* use as ticket prefix
* use as ticket prefix but also a category
* use as a category but not a ticket prefix too
SimpleDesk Tracker / Admin Log
June 01, 2011, 10:37:54 AM
Admin logging logging all admin actions such as created/deleted dept, CF's, CR's, Roles etc.
This log should only be visible to forum admin though.

Adding to SMF admin log might work though I'd much prefer a log dedicated for SD (easier to browse without having to go through SMF stuff).
SimpleDesk Tracker / Re-order custom fields
May 31, 2011, 09:53:34 PM
Quote from: Spoogs on May 26, 2011, 09:51:58 AM
I read about this somewhere in SMF, possibly custom profile fields about re-ordering them. Is this something that would be possible in SD without too much trouble?

Easy example
Using SD as a tracker, you use version numbers as a category (just so you can filter when needed) you have:
1.0, 1.1,1.2, 2.0... but as you go along you realize there needs to be a 1.01 but you'd like to place it after 1.0 so essentially you have to reorder the values... what happens now when you try to reorder is that your existing tickets pick up the new values.
Quote from: Gruffen on May 26, 2011, 10:11:27 AM

Random idea just struck me about how it *might* actually be possible without crazy amounts of work. Need to let it percolate through brain a bit longer, not quite caffeinated enough yet.
Quote from: Gruffen on May 26, 2011, 10:14:43 AM
I'm not convinced it'll be added before 2.0 final, but if it's done right it shouldn't even require changing anything outside the admin area.
Quote from: Gruffen on May 26, 2011, 01:30:53 PM
What happens with inactive items? I'm inclined to display them, but not editably, and still have the UI let you reorder them.
Quote from: Spoogs on May 26, 2011, 01:46:51 PM
That works... honestly hadnt thought about that part :P, just hoping the logic that applies to them still being visible on tickets until edited would be preserved.
Quote from: Gruffen on May 26, 2011, 01:50:30 PM
Ah, see, that's the thing.

The values are still present, merely hidden away. There is an argument to be made, can go either way, about whether the fields get preserved but bumped to the end of the list, or whether they are still accessible for the purposes of ordering.

Fact is, they will be present either way, it's just what's done with them.
Quote from: Spoogs on May 26, 2011, 01:52:14 PM
Bumping them to the bottom of the list sounds like the way to go
Quote from: Gruffen on May 26, 2011, 02:22:45 PM
Works for me since I can keep it essentially silent in running because those values never have to be exposed to the user.

If I squeeze it in it'll be a last minute thing, because I should buckle down with the three other outstanding items first :P
SimpleDesk Tracker / Success Confirmation
May 31, 2011, 09:21:03 AM
Much like changing you HD Profile preferences, changing the admin options should also display a nice success conformation. Far too many times I've looked away for a sec or even blinked :P and had to wonder if I already clicked the button... though the work around is simply just click again to be sure.

Change some options, click save, see success confirmation would be a nice little touch I think.
Ability to change categories without having to edit tickets. Also if the category is changed in a reply it should update the category on ticket as well.

Oh crap more custom field stuff
Spoogs runs and hides

Edit... maybe the same could apply to prefixes that are select/radio/multi-select as well
As discussed here... additional statuses for SD
Closed/Not Resolved - allows a ticket to be closed but strictly stating that the issue was not resolved
On-Hold - putting a ticket in limbo, not currently active but not closed or deleted either.
Today our lead developer Gruffen/ made his 1000th commit to SimpleDesk's SVN trunk (that's right 1000 commits) and also by an amazing coincidence, his 1001st commit marks the end of the development cycle for SimpleDesk 2.0 Anatidae. We are pleased to announce that we are now in our beta testing phase and will only be resolving any bugs or security issues found as there will be no new features added to the 2.0 branch beyond this point. We are also proud to say that the code has been tested vigorously throughout this development cycle, and we have already resolved a great many issues in addition to incorporating dozens of helpful work flow enhancements into this powerful software.

SimpleDesk 2.0 (formerly SimpleDesk 1.1) is now what can best be described as a professional level software package, stacking up nicely against other helpdesk solutions that would cost hundreds of dollars to purchase, or thousands in hosting costs per year. You may read all about it in the blog SimpleDesk.html.html 2.0 officially in final stages. We hope you will enjoy using SimpleDesk as much as our developers enjoyed coding it, and as much as we enjoyed testing it.

Though we have reached the end of the 2.0 development cycle, we have not yet decided on a date for public release. This will not be decided until the end of the beta testing phase. It will be ready when it's ready, and we will post an announcement regarding the release at the appropriate time. Just a reminder, the 2.0 branch requires SMF 2.0 (Final/Gold). Earlier versions of SMF 2.0 (including RC 4 and 5) are no longer supported, and no version of SMF 1.0x or 1.1x is supported.

We have already marked some very useful features for SimpleDesk 2.1; however please note that there are no estimated dates of any kind attached to 2.1's development. The team is 100% focused on 2.0 and its' upcoming release. Information regarding 2.1's development will be announced at the appropriate time.

To our great lead developer, Gruffen, aka Arantor, we extend our deepest appreciation for all you have done. The hard work and time you've put into this project is priceless. There are only so many ways to say thank you and express our appreciation, so in short THANK YOU VERY MUCH.

Note: This topic is not for support, please direct all support related questions ==>here<==.
If any is interested or has the time, I'd like a mod that puts an expiration on stickies.

How this should function is... when the sticky option is clicked, we are presented with 2 options
- Remove sticky in X days (based on date topic was first sticked)
- Do not automatically remove sticky (this option of course is SMF's default of manually removing them)

Does not have to be heavily permissions driven, permission to sticky should be enough allow the user to set the expiration as well.
On the other hand, permission to to modify the expiration should be necessary.
- Allowed to modify own/any should suffice

How modifying should function... when the unsticky option is clicked user is presented with the options
- Edit number of days
- Check box to not automatically remove sticky
- Check box to remove sticky now.

As silly as this part sounds, a Sticky Log would be nice so admin can check from time to time to see (mainly) if perma-stickies are warranted. The log should display whether or not sticky is set to expire, those that are set to expire would be nice if the remaining time was displayed.

Another silly request - A few settings would be nice (probably in lieu of permissions or in addition to)
- Require certain membergroups to set an expiration (no perma-stickies from these groups)
  *With that admin sets max number of days these groups can set for expiration (even if the original expiration was edited)
  *Also option to prevent a topic from being stickied more than once (only those who can perma sticky may override this)

Seeking for 2.0 RC5+
Yes I'm able to buy you lunch if you're interested ;D
At minimum if this gets made I'd love to see it as an official small mod here.

Why do I want this...
I was doing some cleanup on 2 sites and I realized that there are quite a few topics that has been stickied way beyond their usefulness. Myself in particular once I sticky a topic I tend to forget about it (I am after all aware of it's content :P) unless it's an ongoing discussion where I'm replying quite often, even so after my interest in the topic dies I tend to forget about it. I have some stickies that were news topics (more like quick announcements), that really only were needed for a day or 2 max, but here I am 6+ months later just realizing there were still stickied.

Do I need all the options expressed above... no, just the ones that seems logical to anyone who wants to give it a shot.

General Discussion / Seasons Greetings to all
December 25, 2010, 11:38:54 AM
Wishing everyone a fun-filled but safe holiday season.

Merry Christmas?Happy Holidays to you all..... Best wishes fro the remainder of 2010 and on into the new year.

SimpleDesk Discussion / [Feature] Requestable Groups
March 12, 2010, 02:03:18 PM
My site has a few groups that are requestable but simply requesting to join the group doesnt mean instant access. It would be nice if requesting to join a group would open a ticket and allow the members to submit the necessary info to be reviewed by staff in order to join the group. (something similar to the app for joining the beta group here <not sure if thats an SD feature but i like it>)