So I'm the community manager at a Mount&Blade: Warband roleplaying community, and we've decided to make a new forum with SMF, and we're used to tickets systems from before. I downloaded SimpleDesk and got the hang of it, but encountered a problem when I wanted an Event Master to be able to moderate one department, while be a regular user to the other ones. Any idea of how I can fix this? I'll post a picture of it for reference.
(https://i.gyazo.com/1a0ab8e48cb7f1b2abdc0d60f92c711c.png)
I would have to test it to verify but this should work as you are intending. Don't forget that permissions apply to all membergroups assigned to a user. Not just the primary display membergroup.