Print Page - Needs to be a way to email other staff but not ticket owner

Title: Needs to be a way to email other staff but not ticket owner
Post by: tfs on September 09, 2011, 02:34:16 AM

2.0 - There's an important need to be able to reply to a ticket, emailing another staff member, but not emailing the client. I'm working on a ticket late, and commenting back and forth with a colleague, but I don't want to shoot emails to the client on the ticket. I've already got an appointment with the client in the morning. No need to shoot him emails for each reply directed at my colleague.

Title: Re: Needs to be a way to email other staff but not ticket owner
Post by: tfs on September 09, 2011, 02:44:57 AM

See attachment for suggested fix. It allows the poster to un-select individuals from the email.

Title: Re: Needs to be a way to email other staff but not ticket owner
Post by: tfs on September 12, 2011, 02:58:18 PM

Have received strong feedback about the need to comment back and forth with staff without emailing clients.

Title: Re: Needs to be a way to email other staff but not ticket owner
Post by: chilly on October 12, 2011, 08:54:20 AM

let me guess... to get to know where in the code what action is taken I have to read the code itself and there is nothing else to get some information?

SimpleDesk

SimpleDesk! => SimpleDesk Tracker => Topic started by: tfs on September 09, 2011, 02:34:16 AM