When I go to delete a ticket I get this error.
QuoteAn Error Has Occurred!
Session verification failed. Please try logging out and back in again, and then try again.
This is with prefix's and I have a always logged in SMF session disabling prefix categories never did anything.
It happens on the 'New Tickets' screen in the department.
Deleting the ticket from inside the tickets page works fine with no error but deleting the ticket from the ticket list does not and errors.
Re-logging in didn't solve the issue so may be a browser thing or ssi.php or something.
Is there a fix for this or a way to turn off the timeout?
I can still do other things fine in helpdesk it seems.
You found a bug, I can confirm this. Walkaround is to delete the ticket inside for now.
I cannot replicate this on the latest dev version.
Can you please give specific details on how to replicate this issue please?
1- Post a new Ticket, choose department
2- Go back to department LIST of tickets
3- Delete
4- Boom
Same as the guy above then to delete you need to enter the ticket to get it deleted.
fixed in git
https://github.com/SimpleDesk/SimpleDesk/commit/cd69e92a3ab0d502ef731f275eedd9c1c0ef176b
Confirmed. :)
After years, I still get it, not sure if it's just me or not but even with the fix it doesn't work...
Consider this a pull request:
/Simpledesk.php
'actions' => array(
'movedept' => !empty($context['shd_multi_dept']) && (shd_allowed_to('shd_move_dept_any', $context['shd_department']) || ($is_own && shd_allowed_to('shd_move_dept_own', $context['shd_department']))) ? '<a href="' . $scripturl . '?action=helpdesk;sa=movedept;ticket=' . $row['id_ticket'] . ';home;' . $context['session_var'] . '=' . $context['session_id'] . '" title="' . $txt['shd_move_dept'] . '"><img src="' . $settings['default_images_url'] . '/simpledesk/movedept.png" alt="' . $txt['shd_move_dept'] . '" /></a>' : '',
),
'num_replies' => $row['num_replies'],
'replies_href' => $scripturl . '?action=helpdesk;sa=ticket;ticket=' . $row['id_ticket'] . '.msg' . $row['id_last_msg'] . '#msg' . $row['id_last_msg'] . ($_REQUEST['sa'] == 'recyclebin' ? ';recycle' : ''),
'all_replies' => (int) $row['num_replies'] + (int) $row['deleted_replies'],
);
if ($row['status'] == TICKET_STATUS_CLOSED)
{
$new_block['actions'] += array(
'resolve' => shd_allowed_to('shd_unresolve_ticket_any', $context['shd_department']) || ($is_own && shd_allowed_to('shd_unresolve_ticket_own', $context['shd_department'])) ? '<a href="' . $scripturl . '?action=helpdesk;sa=resolveticket;ticket=' . $row['id_ticket'] . ';home;' . $context['shd_dept_link'] . $context['session_var'] . '=' . $context['session_id'] . '" title="' . $txt['shd_ticket_unresolved'] . '"><img src="' . $settings['default_images_url'] . '/simpledesk/unresolved.png" alt="' . $txt['shd_ticket_unresolved'] . '" /></a>' : '',
);
}
elseif ($row['status'] == TICKET_STATUS_DELETED) // and thus, we're in the recycle bin
{
$new_block['actions'] += array(
'restore' => shd_allowed_to('shd_restore_ticket_any', $context['shd_department']) || ($is_own && shd_allowed_to('shd_restore_ticket_own', $context['shd_department'])) ? '<a href="' . $scripturl . '?action=helpdesk;sa=restoreticket;ticket=' . $row['id_ticket'] . ';home;' . $context['shd_dept_link'] . $context['session_var'] . '=' . $context['session_id'] . '" title="' . $txt['shd_ticket_restore'] . '"><img src="' . $settings['default_images_url'] . '/simpledesk/restore.png" alt="' . $txt['shd_ticket_restore'] . '" /></a>' : '',
'permadelete' => shd_allowed_to('shd_delete_recycling', $context['shd_department']) ? '<a href="' . $scripturl . '?action=helpdesk;sa=permadelete;ticket=' . $row['id_ticket'] . $context['session_var'] . '=' . $context['session_id'] . '" title="' . $txt['shd_delete_permanently'] . '" onclick="return confirm(' . JavaScriptEscape($txt['shd_delete_permanently_confirm']) . ');"><img src="' . $settings['default_images_url'] . '/simpledesk/delete.png" alt="' . $txt['shd_delete_permanently'] . '" /></a>' : '',
);
}
else
{
$langstring = '';
if (shd_allowed_to('shd_assign_ticket_any', $context['shd_department']))
$langstring = empty($row['id_member_assigned']) ? $txt['shd_ticket_assign'] : $txt['shd_ticket_reassign'];
elseif (shd_allowed_to('shd_assign_ticket_own', $context['shd_department']) && (empty($row['id_member_assigned']) || $row['id_member_assigned'] == $context['user']['id']))
$langstring = $row['id_member_assigned'] == $context['user']['id'] ? $txt['shd_ticket_unassign'] : $txt['shd_ticket_assign_self'];
if (!empty($langstring))
$new_block['actions']['assign'] = '<a href="' . $scripturl . '?action=helpdesk;sa=assign;ticket=' . $row['id_ticket'] . ';home;' . $context['session_var'] . '=' . $context['session_id'] . '" title="' . $langstring . '"><img src="' . $settings['default_images_url'] . '/simpledesk/assign.png" alt="' . $langstring . '" /></a>';
$new_block['actions'] += array(
'resolve' => shd_allowed_to('shd_resolve_ticket_any', $context['shd_department']) || ($is_own && shd_allowed_to('shd_resolve_ticket_own', $context['shd_department'])) ? '<a href="' . $scripturl . '?action=helpdesk;sa=resolveticket;ticket=' . $row['id_ticket'] . ';home;' . $context['shd_dept_link'] . $context['session_var'] . '=' . $context['session_id'] . '" title="' . $txt['shd_ticket_resolved'] . '"><img src="' . $settings['default_images_url'] . '/simpledesk/resolved.png" alt="' . $txt['shd_ticket_resolved'] . '" /></a>' : '',
'tickettotopic' => empty($modSettings['shd_helpdesk_only']) && shd_allowed_to('shd_ticket_to_topic', $context['shd_department']) && ($row['deleted_replies'] == 0 || shd_allowed_to('shd_access_recyclebin')) ? '<a href="' . $scripturl . '?action=helpdesk;sa=tickettotopic;ticket=' . $row['id_ticket'] . ';' . $context['shd_dept_link'] . $context['session_var'] . '=' . $context['session_id'] . '" title="' . $txt['shd_ticket_move_to_topic'] . '"><img src="' . $settings['default_images_url'] . '/simpledesk/tickettotopic.png" alt="' . $txt['shd_ticket_move_to_topic'] . '" /></a>' : '',
'delete' => shd_allowed_to('shd_delete_ticket_any', $context['shd_department']) || ($is_own && shd_allowed_to('shd_delete_ticket_own')) ? '<a href="' . $scripturl . '?action=helpdesk;sa=deleteticket;ticket=' . $row['id_ticket'] . ';' . $context['shd_dept_link'] . $context['session_var'] . '=' . $context['session_id'] . '" title="' . $txt['shd_ticket_delete'] . '" onclick="return confirm(' . JavaScriptEscape($txt['shd_delete_confirm']) . ');"><img src="' . $settings['default_images_url'] . '/simpledesk/delete.png" alt="' . $txt['shd_ticket_delete'] . '" /></a>' : '',
);
}
'actions' => array(
'movedept' => !empty($context['shd_multi_dept']) && (shd_allowed_to('shd_move_dept_any', $context['shd_department']) || ($is_own && shd_allowed_to('shd_move_dept_own', $context['shd_department']))) ? '<a href="' . $scripturl . '?action=helpdesk;sa=movedept;ticket=' . $row['id_ticket'] . ';home;' . ';' . $context['session_var'] . '=' . $context['session_id'] . '" title="' . $txt['shd_move_dept'] . '"><img src="' . $settings['default_images_url'] . '/simpledesk/movedept.png" alt="' . $txt['shd_move_dept'] . '" /></a>' : '',
),
'num_replies' => $row['num_replies'],
'replies_href' => $scripturl . '?action=helpdesk;sa=ticket;ticket=' . $row['id_ticket'] . '.msg' . $row['id_last_msg'] . '#msg' . $row['id_last_msg'] . ($_REQUEST['sa'] == 'recyclebin' ? ';recycle' : ''),
'all_replies' => (int) $row['num_replies'] + (int) $row['deleted_replies'],
);
if ($row['status'] == TICKET_STATUS_CLOSED)
{
$new_block['actions'] += array(
'resolve' => shd_allowed_to('shd_unresolve_ticket_any', $context['shd_department']) || ($is_own && shd_allowed_to('shd_unresolve_ticket_own', $context['shd_department'])) ? '<a href="' . $scripturl . '?action=helpdesk;sa=resolveticket;ticket=' . $row['id_ticket'] . ';home;' . $context['shd_dept_link'] . ';' . $context['session_var'] . '=' . $context['session_id'] . '" title="' . $txt['shd_ticket_unresolved'] . '"><img src="' . $settings['default_images_url'] . '/simpledesk/unresolved.png" alt="' . $txt['shd_ticket_unresolved'] . '" /></a>' : '',
);
}
elseif ($row['status'] == TICKET_STATUS_DELETED) // and thus, we're in the recycle bin
{
$new_block['actions'] += array(
'restore' => shd_allowed_to('shd_restore_ticket_any', $context['shd_department']) || ($is_own && shd_allowed_to('shd_restore_ticket_own', $context['shd_department'])) ? '<a href="' . $scripturl . '?action=helpdesk;sa=restoreticket;ticket=' . $row['id_ticket'] . ';home;' . $context['shd_dept_link'] . ';' . $context['session_var'] . '=' . $context['session_id'] . '" title="' . $txt['shd_ticket_restore'] . '"><img src="' . $settings['default_images_url'] . '/simpledesk/restore.png" alt="' . $txt['shd_ticket_restore'] . '" /></a>' : '',
'permadelete' => shd_allowed_to('shd_delete_recycling', $context['shd_department']) ? '<a href="' . $scripturl . '?action=helpdesk;sa=permadelete;ticket=' . $row['id_ticket'] . ';' . $context['session_var'] . '=' . $context['session_id'] . '" title="' . $txt['shd_delete_permanently'] . '" onclick="return confirm(' . JavaScriptEscape($txt['shd_delete_permanently_confirm']) . ');"><img src="' . $settings['default_images_url'] . '/simpledesk/delete.png" alt="' . $txt['shd_delete_permanently'] . '" /></a>' : '',
);
}
else
{
$langstring = '';
if (shd_allowed_to('shd_assign_ticket_any', $context['shd_department']))
$langstring = empty($row['id_member_assigned']) ? $txt['shd_ticket_assign'] : $txt['shd_ticket_reassign'];
elseif (shd_allowed_to('shd_assign_ticket_own', $context['shd_department']) && (empty($row['id_member_assigned']) || $row['id_member_assigned'] == $context['user']['id']))
$langstring = $row['id_member_assigned'] == $context['user']['id'] ? $txt['shd_ticket_unassign'] : $txt['shd_ticket_assign_self'];
if (!empty($langstring))
$new_block['actions']['assign'] = '<a href="' . $scripturl . '?action=helpdesk;sa=assign;ticket=' . $row['id_ticket'] . ';home;' . ';' . $context['session_var'] . '=' . $context['session_id'] . '" title="' . $langstring . '"><img src="' . $settings['default_images_url'] . '/simpledesk/assign.png" alt="' . $langstring . '" /></a>';
$new_block['actions'] += array(
'resolve' => shd_allowed_to('shd_resolve_ticket_any', $context['shd_department']) || ($is_own && shd_allowed_to('shd_resolve_ticket_own', $context['shd_department'])) ? '<a href="' . $scripturl . '?action=helpdesk;sa=resolveticket;ticket=' . $row['id_ticket'] . ';home;' . $context['shd_dept_link'] . ';' . $context['session_var'] . '=' . $context['session_id'] . '" title="' . $txt['shd_ticket_resolved'] . '"><img src="' . $settings['default_images_url'] . '/simpledesk/resolved.png" alt="' . $txt['shd_ticket_resolved'] . '" /></a>' : '',
'tickettotopic' => empty($modSettings['shd_helpdesk_only']) && shd_allowed_to('shd_ticket_to_topic', $context['shd_department']) && ($row['deleted_replies'] == 0 || shd_allowed_to('shd_access_recyclebin')) ? '<a href="' . $scripturl . '?action=helpdesk;sa=tickettotopic;ticket=' . $row['id_ticket'] . ';' . $context['shd_dept_link'] . ';' . $context['session_var'] . '=' . $context['session_id'] . '" title="' . $txt['shd_ticket_move_to_topic'] . '"><img src="' . $settings['default_images_url'] . '/simpledesk/tickettotopic.png" alt="' . $txt['shd_ticket_move_to_topic'] . '" /></a>' : '',
'delete' => shd_allowed_to('shd_delete_ticket_any', $context['shd_department']) || ($is_own && shd_allowed_to('shd_delete_ticket_own')) ? '<a href="' . $scripturl . '?action=helpdesk;sa=deleteticket;ticket=' . $row['id_ticket'] . ';' . $context['shd_dept_link'] . ';' . $context['session_var'] . '=' . $context['session_id'] . '" title="' . $txt['shd_ticket_delete'] . '" onclick="return confirm(' . JavaScriptEscape($txt['shd_delete_confirm']) . ');"><img src="' . $settings['default_images_url'] . '/simpledesk/delete.png" alt="' . $txt['shd_ticket_delete'] . '" /></a>' : '',
);
}
Tested, it fixes all the other actions.