So I was thinking back to a help desk on my old host's site, and whenever a staff replied to a customer's topic, you'd always see a greeting to the customer, their message, and then followed by a salutation. It would always be like that, and so it got me thinking. What if SD could automatically do something like that? Here's an example.
Quote
Hi {$customer_name},
{$message body}
{$salutation}
It could be inserted into the text area, or it can be added in afterwards. So the output would be something like this...
Quote
Hi Arantor,
SimpleDesk is close to release, so I suggest you have the latest version of SMF installed to experience the mod fully and enjoyably. Should you need help with anything, please let us know.
Regards,
tyty1234
Does this sound possible? :)
I like the idea, but not for SimpleDesk 1.0 or 1.1.
Something along these lines was already on our todo list (for 1.2 IIRC)
Quote from: Arantor on April 04, 2010, 06:54:17 AM
Something along these lines was already on our todo list (for 1.2 IIRC)
Oh okay. That's good to know. :)
Our roadmap is huge, btw. We have features listed down on it for development into 2011.
yeah, just like those unto the warning system, Templates for easy reply. :D
Quote from: Arantor on April 04, 2010, 07:19:07 AM
Our roadmap is huge, btw. We have features listed down on it for development into 2011.
;) At least we know that SimpleDesk is going to be around for a while then.
Around for a while and with lots of funky interesting features to come :)
Quote from: Arantor on April 04, 2010, 02:22:14 PM
Around for a while and with lots of funky interesting features to come :)
That's why it's a core feature which should be in 2.1 as well as Bugtracker and the popular User Accounts Integration: Facebook Connect. I don't think any other software can match up to this...not even VB.
I wouldn't like to see SD integrated into SMF 2.1 core, because I know too many forums that wouldn't use it. There's a lot of mods I don't want to see in SMF core (Facebook Connect, Project Tools, Aeva Media)... it's all secondary to actually using a forum, and thus bloat.
It's still optional. Heck I do not use Karma which is a core feature as I see no use for it hence it's optional so I leave it disabled. I don't see no reason SD not being a Core.
Because a 10k line 'core' feature that's used by a fraction of users is bloat.
Even the calendar is smaller than SD and many consider it bloat.
Quote from: Arantor on April 04, 2010, 02:39:45 PM
I wouldn't like to see SD integrated into SMF 2.1 core, because I know too many forums that wouldn't use it. There's a lot of mods I don't want to see in SMF core (Facebook Connect, Project Tools, Aeva Media)... it's all secondary to actually using a forum, and thus bloat.
Agreed. However I also feel that these mega-mods should be included in the main download page of SMF.org, as well a link to the main site that built and supports it. Personally it just seems like huge mods like these should be separate from the normal modifications in the Customizations page. E.g., the Portals, Avea, etc.
Well, there is an implicit problem with doing that; namely the perception that the product(s) are actually officially Simple Machines products or similar, or that they have something special about them other than being huge.
I'm personally fine with things the way they are.