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Messages - SleePy

#1
News and Announcements / SimpleDesk 2.1.3
September 27, 2023, 10:16:58 PM
SimpleDesk Team is proud to release SimpleDesk 2.1.3. This update fixes a minor bug with attachments and addresses issues with install/uninstall.
#2
1. This is a helpdesk system.  So it operates similar to  how you would see a helpdesk system with users only able to see their own and staff able to see all tickets.  Our Features page shows the features and how it looks.

2. Currently it isn't possible as the system expects registered users.  It is something that could be added, but isn't currently planned.  It would mean that guests would need a secret key to access their ticket.
#3
News and Announcements / SimpleDesk 2.1.2
June 11, 2023, 03:58:04 PM
SimpleDesk Team is proud to release SimpleDesk 2.1.2. This update focuses on fixing bugs.  This release has moved the minimum supported SMF version to 2.1.4.SimpleDesk 2.1 is for SMF 2.1 only.

Please consider upgrading your SMF installation to use SimpleDesk 2.1.  We currently offer SimpleDesk 2.0 for SMF 2.0 but will discontinue it at a later time.
#4
News and Announcements / SimpleDesk 2.1.1
February 11, 2023, 09:38:13 PM
SimpleDesk Team is proud to release SimpleDesk 2.1.1. This update focuses on fixing minor bugs and compatibility fixes with SMF 2.1.1, SMF 2.1.2 and SMF 2.1.3

SimpleDesk 2.1 is for SMF 2.1 only.  Please consider upgrading your SMF installation to use SimpleDesk 2.1.  We currently offer SimpleDesk 2.0 for SMF 2.0 but will discontinue it at a later time.
#5
SimpleDesk Support / Re: Multiple errors being generated
September 25, 2022, 02:25:55 PM
Open $sourcedir/sd_source/Subs-SimpleDesk.php

Find:
function shd_buffer_replace(&$buffer)

Replace:
function shd_buffer_replace($buffer)
#6
The older packages on the customize site have the 2.0.x support.  The primary download is for 2.1.x
#7
SimpleDesk 2.1.x does not support SMF 2.0.x.  You will need to use SimpleDesk 2.0 or upgrade to SMF 2.1.
#8
News and Announcements / SimpleDesk 2.1.0
May 27, 2022, 08:59:41 PM
SimpleDesk Team is proud to release SimpleDesk 2.1.0. SimpleDesk 2.1 primarily focuses on continuing support for SimpleDesk with SMF 2.1.

This release is the second release candidate and fixes bugs found in previous releases.

Among full SMF 2.1 support, additionally SimpleDesk 2.1 brings to the table:

Uses full SMF 2.1 hooks, requiring no modification to SMF files
Logs for all admin actions
Custom ordering of blocks
Changing ticket starter
HTML 5 support
Uses JSON for all internal storage and Ajax calls
Enforces UTF-8 support (Matching SMF 2.1)
Previewing Canned replaces
Code cleanup and alignment to best practices and various standards from PSR.
Removal of SMF 2.0 support
This release only supports SMF 2.1.2 or higher, however older versions may function but have not been tested. We have removed support for all previous versions of SMF including SMF 2.0. We do not support any beta versions or release candidates. If you wish to use SimpleDesk with SMF 2.0, please continue to use SimpleDesk 2.0. If you are using a version of SMF 2.1.2, please upgrade to the latest 2.1 version. SMF 2.1.0 and 2.1.1 may function but have issues with attachments or other features due to bug fixes in SMF.

Thanks,
SimpleDesk Team
#9
News and Announcements / SimpleDesk 2.1 RC2
December 24, 2021, 09:16:26 PM
SimpleDesk Team is proud to release SimpleDesk 2.1 RC2.  SimpleDesk 2.1 primarily focuses on continuing support for SimpleDesk with SMF 2.1.

This release is the second release candidate and fixes bugs found in previous releases.

Among full SMF 2.1 support, additionally SimpleDesk 2.1 brings to the table:
* Uses full SMF 2.1 hooks, requiring no modification to SMF files
* Logs for all admin actions
* Custom ordering of blocks
* Changing ticket starter
* HTML 5 support
* Uses JSON for all internal storage and Ajax calls
* Enforces UTF-8 support (Matching SMF 2.1)
* Previewing Canned replaces
* Code cleanup and alignment to best practices and various standards from PSR.
* Removal of SMF 2.0 support

This release only supports SMF 2.1 RC4 or higher.  We have removed support for all previous versions of SMF including SMF 2.0.  We do not support any beta versions or release candidates below RC4 as you should be running the latest SMF 2.1 release.  If you wish to use SimpleDesk with SMF 2.0, please continue to use SimpleDesk 2.0.  If you are using a version of SMF 2.1 before RC4, please upgrade to the latest 2.1 version.  We will in the future drop support for release candidates of SMF 2.1.

Thanks,
SimpleDesk Team
#10
News and Announcements / SimpleDesk 2.1 RC1
October 18, 2020, 08:36:56 PM
On the heals of SMF 2.1 RC3 release, SimpleDesk Team is proud to release SimpleDesk 2.1 RC1.  SimpleDesk 2.1 primarily focuses on continuing support for SimpleDesk with SMF.

Among full SMF 2.1 support, additionally SimpleDesk 2.1 brings to the table:
* Uses full SMF 2.1 hooks, requiring no modification to SMF files
* Logs for all admin actions
* Custom ordering of blocks
* Changing ticket starter
* HTML 5 support
* Uses JSON for all internal storage and Ajax calls
* Enforces UTF-8 support (Matching SMF 2.1)
* Previewing Canned replaces
* Code cleanup and alignment to best practices and various standards from PSR.
* Removal of SMF 2.0 support

This release only supports SMF 2.1 RC3 or higher.  We have removed support for all previous versions of SMF including SMF 2.0.  We do not support any beta versions or release candidates below RC3 because of lack of support for hooks.  If you wish to use SimpleDesk with SMF 2.0, please continue to use SimpleDesk 2.0.  If you are using a version of SMF 2.1 before RC3, please upgrade to the latest 2.1 version.  We will in the future drop support for release candidates of SMF 2.1.

With this first release for SimpleDesk 2.1, we have moved our Github repository to include a smf20 branch, which contains the version supporting SMF 2.0 and have merged our smf21 branch into master.  Going forward after we have finalized the release, all development for SMF 2.1 will occur in smf21 branch while master will be able to progress to new versions supporting new versions of SMF.

We have also moved our site to SMF 2.1 in order to support the SMF team in testing and releasing SMF 2.1.  We have built an updated theme that supports SMF 2.1 and additionally, it includes a dark mode variant.  Theme variants are a feature supported in SMF 2.1 themes.  Our customizations to support our site and tools also have been upgraded and like SimpleDesk, do not require any modifications to the SMF codebase.  This allows our SMF install too easy be updated while continuing to support our site.

Thanks,
SimpleDesk Team
#11
SimpleDesk Support / Re: SMF 2.0.17
January 16, 2020, 10:47:14 PM
sm.org is running it, no issues.
#12
I would have to test it to verify but this should work as you are intending.  Don't forget that permissions apply to all membergroups assigned to a user.  Not just the primary display membergroup.
#13
SimpleDesk Tracker / Re: SD 2.1 - Enable Front Page?
April 25, 2019, 09:00:09 PM
Will look into it.  It was broken at one time, I fixed it up and haven't checked since.
#14
SimpleDesk Discussion / Re: Upgrade Roadmap
February 23, 2019, 08:38:01 PM
In the sd_sources/Subs-SimpleDes.php


function shd_buffer_replace(&$buffer)


Replace with


function shd_buffer_replace($buffer)


This is fixed in 2.1
#15
SimpleDesk Discussion / Re: Upgrade Roadmap
February 16, 2019, 03:51:31 PM
What version of SMF and SD?

Are you doing any placements of SD like in the board index, unread replies or other areas?