So yeah, I know that SD is planning to have DEPARTMENTS soon, I'm just curious will you guys be able to implement a DEPARTMENT when clicked a default template will be listed on the "body of the message"?
Like.... Example.... You clicked Advertising Department. Then on the body of your message a default template for the Advertising will show, something like that... :)
What, like a default template that users can fill in for the request?
Quote from: Arantor on May 25, 2010, 01:40:14 PM
What, like a default template that users can fill in for the request?
Yeah, something like that... Like default Ticket Format specifically made for that department...
QuoteExample:
1. Advertising Department
Name:
E-mail:
Advertising Inquiry:
Budget:
2. Donation Issues
Name:
E-mail:
Donation Inquiry:
Something like that... :)
Glad I asked now... the foundation for this is actually going to be in 1.1 with custom fields (sort of like custom profile fields, but for tickets and/or replies), meaning you could set up the required information as custom fields and just have the main ticket content as general description.
Quote from: Arantor on May 26, 2010, 02:16:47 PM
Glad I asked now... the foundation for this is actually going to be in 1.1 with custom fields (sort of like custom profile fields, but for tickets and/or replies), meaning you could set up the required information as custom fields and just have the main ticket content as general description.
Great! One more thing, will you be able like to SET membergroups to have their respective departments assigned to them?
Membergroups, nope. Don't know if you saw the blog post about permissions but almost nothing after 1.1 is released will be managed by *membergroup*. It'll be managed by roles.
And it is, in fact. Departments are managed by roles, you can set custom fields (soon to be expanded to custom fields per department if desired) and template posts are also something I'm looking at.