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#1

News and Announcements / Re: SimpleDesk 2.1.1

Last post by Gurken - March 23, 2023, 06:08:41 AM

It's reassuring to know that your team offers SimpleDesk 2.0 for SMF 2.0, but I appreciate the heads-up that it will be discontinued at a later time. Thank you for your hard work and dedication to providing an exceptional product. Keep up the great work!

#2

News and Announcements / SimpleDesk 2.1.1

Last post by SleePy - February 11, 2023, 09:38:13 PM

SimpleDesk Team is proud to release SimpleDesk 2.1.1. This update focuses on fixing minor bugs and compatibility fixes with SMF 2.1.1, SMF 2.1.2 and SMF 2.1.3

SimpleDesk 2.1 is for SMF 2.1 only.  Please consider upgrading your SMF installation to use SimpleDesk 2.1.  We currently offer SimpleDesk 2.0 for SMF 2.0 but will discontinue it at a later time.

#3

SimpleDesk Support / Re: Permissions Issues

Last post by luckyspoon - December 14, 2022, 01:10:02 AM

I fixed this.

Subs-SimpleDeskPermissions.php:364 needs to factor in the key already existing.

Code Select Expand

if(!array_key_exists($perm,$user_info['shd_permissions'])){
    $user_info['shd_permissions'][$perm] = $depts[$role];
} else {
    $user_info['shd_permissions'][$perm] = array_merge($user_info['shd_permissions'][$perm],$depts[$role]);
}

#4

SimpleDesk Support / Re: Permissions Issues

Last post by luckyspoon - December 07, 2022, 09:03:02 PM

This is what the user sees:
(there's actually about a dozen tickets)

#5

SimpleDesk Support / Re: Permissions Issues

Last post by luckyspoon - December 07, 2022, 08:58:51 PM

[SimpleDesk version:]

#6

SimpleDesk Support / Permissions Issues

Last post by luckyspoon - December 07, 2022, 08:26:02 PM

      SimpleDesk version: SimpleDesk 2.0 Anatidae
      SMF version: SMF 2.0.19

      Hi Team - I am having an issue where helpdesk staff can't access 'any' tickets in their assigned departments plus a few other permissions issues.

I have 6 departments which almost all users have access to. Then each department has it's own staff role with associated membergroups, plus an overall 'staff leader' role with access to every department at a medium-high level, then the administrator role.

If I look at a users permissions via their profile it looks correct but from thier perspective accessing the helpdesk it doesn't work correctly.

Thanks

#7

SimpleDesk Support / Re: Multiple errors being gene...

Last post by SleePy - September 25, 2022, 02:25:55 PM

Open $sourcedir/sd_source/Subs-SimpleDesk.php

Find:

Code Select Expand

function shd_buffer_replace(&$buffer)

Replace:

Code Select Expand

function shd_buffer_replace($buffer)


#8

SimpleDesk Support / Multiple errors being generate...

Last post by Zaphod - July 11, 2022, 03:06:07 PM

Hi Having installed Helpdesk V2.0 on SMF 2.0.19 running PHP 7.4, I am getting errors even when help desk is not in use as just a refresh on SMF error log produces the same error being:

"Parameter 1 to shd_buffer_replace() expected to be a reference, value given"

These are the same errors I used to experience on SMF 2.0.18.

I did get an install error "unable to insert before" looking for
"// Fall through to the board index then...
require_once($sourcedir . '/BoardIndex.php');
return 'BoardIndex';

My index.php has the line
"// No? Fall through to the board index then...
else
{
require_once($sourcedir . '/BoardIndex.php');
return 'BoardIndex';"

So I entered the code insert before this line manually and put markers so I can find it again easily.
Helpdesk is doing everything its supposed to do but is generating these error log messages, these are the same error log messages I used to receive in 2.0.18 without the index.php difference.


Any ideas?

#9

SimpleDesk Support / Re: unbale to install on smf 2...

Last post by Zaphod - July 04, 2022, 08:44:46 AM

But my point earlier is Simple Machines are showing version 2.1 and claiming compatible with 2.0.19 as show previously in screenshot.

SimpleDesk is compatible with both 2.0 and 2.1, however only the certain versions are.

Basically you just need to match either 2.0 with 2.0, and 2.1 with 2.1, instead of 2.1 with 2.0 etc.

Yes I already got that from a previous explanation on 24th June. My point is that keeps being missed is on simplemachines.org it shows 2.1 as compatible for 2.0.19 as shown in screenshot above.

#10

SimpleDesk Support / Re: unbale to install on smf 2...

Last post by Acans - July 04, 2022, 02:00:51 AM

But my point earlier is Simple Machines are showing version 2.1 and claiming compatible with 2.0.19 as show previously in screenshot.

SimpleDesk is compatible with both 2.0 and 2.1, however only the certain versions are.

Basically you just need to match either 2.0 with 2.0, and 2.1 with 2.1, instead of 2.1 with 2.0 etc.