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Messages - tfs

#1
That was an odd post to a 10 year old thread, with information that states the obvious. You are either a young person who wanted to post something to be genuinely helpful, or you're a bot looking to create a persona.

Can you elaborate on your situation?
#2
News and Announcements / Re: SimpleDesk 2.1 RC1
October 25, 2021, 02:46:26 AM
The last post here was by me on November 1, 2020, a week shy of 1 year ago. I hate to see us go a whole year without a single post on the forum, so.... hello world!
#3
News and Announcements / Re: SimpleDesk 2.1 RC1
November 01, 2020, 03:59:03 PM
Sleepy has been busy lately. :)

Do we want to spin up some beta testing?
#4
SimpleDesk Support / SMF 2.0.17
January 16, 2020, 04:38:11 PM
Anyone upgraded to 2.0.17? How is the help desk working?
#5
SimpleDesk Tracker / Re: SD 2.1 - Enable Front Page?
April 26, 2019, 12:47:05 AM
Thanks Jeremy. I'm hoping to get Tally going as well. I actually forget how to setup Tally. Do you remember if we had a tutorial on it?
#6
SimpleDesk Tracker / SD 2.1 - Enable Front Page?
April 22, 2019, 12:25:29 PM
I'm trying to enable the front page button at ?action=admin;area=helpdesk_plugins

I forget if that needs to be installed separately? The button is there but clicking on it has no effect, nor does Tally Custom Fields.

SMF 2.1 RC2
SD - who can tell? :) Latest from git?
#7
SimpleDesk Discussion / Re: Upgrade Roadmap
February 26, 2019, 07:58:46 PM
Thanks, will give it a try and report back.
#8
SimpleDesk Discussion / Re: Upgrade Roadmap
February 18, 2019, 12:01:55 PM
Current SMF version: SMF 2.0.15
GD version: bundled (2.1.0 compatible)
MySQL version: 5.5.60-0+deb7u1-log
PHP: 5.6.40
Server version: Apache
SimpleDesk  2.0 SVN r537 (Slightly customized)

I'm not quite sure what this means:

QuoteAre you doing any placements of SD like in the board index, unread replies or other areas?

I've done a few customizations over the years. Added a column or two to the ticket grids. Adjusted widths on the grids. Set the Additional Info area to collapsed by default. Added a few custom fields to the ticket display template.

But when you say Board Index maybe you mean the forum? In this case there is no forum and no personal messages available. That's all turned off. Help desk only.
#9
SimpleDesk Discussion / Re: Upgrade Roadmap
February 16, 2019, 02:19:54 PM
According to this: http://www.simpledesk.net/development/api/

shd_buffer_replace may only be a problem when in help desk only mode, which is what I'm using.


package

subs
shd_buffer_replace()

shd_buffer_replace(  $buffer)

Last-minute buffer replacements to be made, e.g. removing unwanted content in helpdesk-only mode.
Parameters
$buffer
#10
SimpleDesk Discussion / Re: Upgrade Roadmap
February 16, 2019, 02:14:23 PM
Still getting the following error when updating PHP to 7.1. I'm not qualified to fix it.

https://www.xyz.com/index.php?action=helpdesk;sa=tickets
2: Parameter 1 to shd_buffer_replace() expected to be a reference, value given

#11
SimpleDesk Discussion / Re: Upgrade Roadmap
February 07, 2019, 04:41:21 PM
When I change PHP to 7.1 I get this in the error log...

https://www.xyz.com/index.php?action=helpdesk;sa=tickets
2: Parameter 1 to shd_buffer_replace() expected to be a reference, value given


And this:

https://www.xyz.com/index.php?action=helpdesk;sa=tickets
2: Parameter 1 to KB_ob() expected to be a reference, value given


Apparently the second one is due to a Knowledge Base I have installed, but it appears that the first is from SimpleDesk, and is located in \Sources\sd_source\Subs-SimpleDesk.php
#12
SimpleDesk Discussion / Upgrade Roadmap
February 02, 2019, 02:43:12 PM
Looking to discuss eventual upgrade of my help desk from SMF 2.0.x to whatever comes next. Going to be prudent if/when PHP upgrade gets forced on me via Ionos hosting or a new vulnerability arises.

Current SMF version: SMF 2.0.15
GD version: bundled (2.1.0 compatible)
Database Server: MySQL
MySQL version: 5.5.60-0+deb7u1-log
PHP: 5.6.40
Server version: Apache
SimpleDesk  2.0 SVN r537 (Slightly customized)

https://secure.php.net/supported-versions.php

Anyone else looking at getting to PHP 7.1+?
#13
General Discussion / Re: Welcome me to this forum!
September 17, 2017, 10:33:32 PM
Welcome! :)
#14
Getting this on the Home screen at https://www.simpledesk.net/

Notice: Undefined variable: list in /sv/sd/simpledesk.net/security/sources/Subs.php on line 4653
#15
Replies cannot be added to the ticket, but the email body that the help desk sends to them can be adjusted.

Admin/Configuration/Languages/English

In lower right corner select SimpleDesk/Email Notifications.