Since our initial announcement (http://www.simpledesk.net/community/news-and-announcements/presenting-simple-desk-18.html) in early January 2010, the first gold release of SimpleDesk has been greatly anticipated. It is our pleasure to announce that the waiting is over. The SimpleDesk Team would like to present SimpleDesk 1.0 for SMF 2.0 RC3!
(https://www.simpledesk.net/images/site/shd_download.png) (http://www.simpledesk.net/download/)
SimpleDesk 1.0, 'Felidae', marks our first step toward providing SMF (http://www.simplemachines.org/) users, as well as people who have never even heard of SMF, with intuitive helpdesk software that leverages the powerful SMF framework. We intend to provide users with the tools necessary to improve the quality of their support-related services by offering them features like these (http://www.simpledesk.net/download/features/).
- Ticket Management - This is the fundamental functionality of the helpdesk. In addition to listing available tickets and viewing individual tickets, it includes the ability to post new tickets, edit existing tickets, and reply to tickets.
- Permissions - Built into SMF is a robust and flexible permissions system. SimpleDesk leverages this system to allow administrators to control what users can and cannot access within the helpdesk.
- Urgency Levels - SimpleDesk allows one of six urgency levels to be assigned to tickets: Low, Medium, High, Very High, Severe, and Critical. Like many of its features, urgency levels are completely controlled by the SMF permissions system. This gives an administrator fine-grained control over who may or may not select which levels.
- Assignment - In an effort to help users keep track of tickets SimpleDesk allows the ability to assign a ticket to a user. Once assigned, the user will be able to follow it more easily, thus theoretically being able to provide better and quicker support.
- File attachments - It is often helpful for people seeking support to submit screenshots, code, or other files that give insight into their particular issues. SimpleDesk provides a permissions-driven way to attach files to tickets and utilize that information.
- Topic Management - Since SimpleDesk has been developed as a mod for SMF, the popular forum software from Simple Machines LLC, it includes the ability to move tickets to forum topics and vice versa. If a topic would be better served as a helpdesk ticket, it may simply be moved there. The same thing is true for a helpdesk ticket that would work better as a forum topic.
- Shutdown Forum - The SimpleDesk team realizes that not everyone that is looking for helpdesk software necessarily needs forum software as well. With this in mind, SimpleDesk allows the ability to completely shut down the forum, leaving only the standalone helpdesk.
The SimpleDesk Team would like to thank you for your patience, and we hope that you enjoy this first release. Don't get too comfortable, though. SimpleDesk 1.1 isn't too far away.
Great news! :)
Congratulations SD Team :)
Yeah!! ;)
I KNEW IT WOULD BE TODAY!!!! BTW, we will install this as a mod right?
The package you are trying to download or install is either corrupt or not compatible with this version of SMF.
it wouldn't work on V1.1.11 ?
No... it's 2.0 RC3 only, which is why all the screenshots we've published are 2.0 only ones...
/me updates the post for versions.
We will not be backporting it to 1.1.x because we REALLY don't want to rewrite thousands of lines of code.
Congratulations, and thanks, to everyone involved! It's been great so far and I'm looking forward to the other stuff we have in mind. :)
Indeed, thanks to everyone who's been involved - it's been a heckuva ride so far :)
Great stuff Arantor! Can't wait to try it out! (I got my laundry done yesterday - now go do yours! ;))
edit: and Thank You!
Good Job =)
Woohooo!! Keep up the good work. This is one awesome project I was looking forward to since ages!!
which one should I download among the two downloadable? :P
They're both the same, just different package types. Choose whichever you like ;)
Quote from: Achilles on April 05, 2010, 09:46:44 AM
which one should I download among the two downloadable? :P
Both are the same, just different extensions. If you have winrar, both are fine in your case.
Aah! Nas is faster than me.. :P
Congratulations, the moment we have all been waiting for.
Quote from: (F.L.A.M.E.R) on April 05, 2010, 09:49:22 AM
Quote from: Achilles on April 05, 2010, 09:46:44 AM
which one should I download among the two downloadable? :P
Both are the same, just different extensions. If you have winrar, both are fine in your case.
Aah! Nas is faster than me.. :P
Thanks, Nas and Flamer; but this is a mod, which will be uploaded in the Install Section like the other mods right?
Yes, of course. :)
Good work SD Team. Congratulations!
Nice job, dev team!
Ducks Cats FTW! :P
Congrats and thank you for the hard work!
Congratulations Team :)
Congratulations :) , time for multi-language xD
already working on it
Great job!! Congrats on the release, and i'm glad to be able to finally install it on my forum. :)
So whats the next step? ;) Documentation?
The next step is documentation and telling you what we're doing in 1.1.
Congratulations.
Thanks :)
Great job to all involved!!!
CHEERS
Deez 8)
http://www.simpledesk.net/community/news-and-announcements/announcing-simpledesk-1.0-528.0.htmlery good job team!
congrats, installed very well and fast.
Congrats to the dev team! A very fine mod indeed. It's about time SMF had a proper help desk mod ^_^
Congrats Developers pretty nice code, pretty nice mod :)
Thanks!
Just to reiterate, this is NOT a Support topic. If you need support, please do use our Support board, thanks!
Congrats to the SimpleDesk Developers :D
Congrats to the Dev's.
Now everybody can use this great modification.
This is awesome, I'm looking forward to using this in the future.
Great job guys. :D
Congrats! :) It will be fun trying it out.
Fantastic! I can't wait to start testing it out.
Indeed, please do.
Bloc, I can see this being of practical use on BlocWeb, but at the same time having the board for ThemeClub members is kind of cool too.
YAY, congrats everyone.
Congratulations on your release of SD. It looks very promising.
Cheers :)
Quote from: Arantor on April 05, 2010, 08:22:18 PM
Bloc, I can see this being of practical use on BlocWeb, but at the same time having the board for ThemeClub members is kind of cool too.
why not use both?
Because people would get confused when to post in the board and when to post in the helpdesk. Help boards aren't just for help, there's a social aspect too...
but you can link topic to a ticket, right?
You can link, you can move between them but remember in a normal helpdesk environment, you can only see your own tickets.
OUTSTANDING!!!!
I started a new SMF install in another sub directory on my server just for SimpleDesk. I am going to do my level best to get my lazy @$$ to ticket all my jobs there. This should be perfect. Installed flawlessly. Here's a tip after an SMF install though. Make sure you're removing install.php and not index.php. It will save you pulling your hair out trying to figure out why a brand new forum that ran 10 seconds ago suddenly doesn't work at all. Spent like 20 minutes figuring out that I moved the wrong file :-[ End of sidetrack.
thank you
Good work
Nice news
Awesome job to the dev team of SD, and to the rest of the team for their contributions to the wonderful release of this extraordinary mod! :)
Congratulations team...
Good Work Team.
Could we have a live demo.
Thanks once for this excellent work.
Quote from: sudhakar on April 07, 2010, 06:27:56 AM
Good Work Team.
Could we have a live demo.
Thanks once for this excellent work.
Why not try it for yourself? Best demo I can think of.
This is a great addon! It's exactly what I was looking for. Keep up the good work!
Just installed it and all seems to work fine.
Very good new!
Up SD!
Congrats
Can't wait for SD 1.1 and in the future, SD 2.0!
The speed of development makes me think you guys will release SD 2.0 before SMF 2.0 final.
need more booze then :(
Quote from: royalduke on April 23, 2010, 07:17:44 PM
Can't wait for SD 1.1 and in the future, SD 2.0!
The speed of development makes me think you guys will release SD 2.0 before SMF 2.0 final.
That would be great. Hmm, when do you think SMF 2.0 Final will be out? ;)
Quote from: Achilles on April 24, 2010, 03:27:39 PM
Quote from: royalduke on April 23, 2010, 07:17:44 PM
Can't wait for SD 1.1 and in the future, SD 2.0!
The speed of development makes me think you guys will release SD 2.0 before SMF 2.0 final.
That would be great. Hmm, when do you think SMF 2.0 Final will be out? ;)
About the same time as Duke Nukem Forever is released.
(sorry, couldn't resist it :P)
Well, considering that they have a new developer, that I've submitted some bug fixes recently, and that others are helping out in their own way - plus multiple people rejoining the team in the last week, I'd say it's going quite smoothly.
Quote from: Arantor on April 29, 2010, 04:38:54 PM
Well, considering that they have a new developer, that I've submitted some bug fixes recently, and that others are helping out in their own way - plus multiple people rejoining the team in the last week, I'd say it's going quite smoothly.
Really really good news!! Who is the new dev?
Quote from: MultiformeIngegno on April 29, 2010, 07:36:01 PM
Quote from: Arantor on April 29, 2010, 04:38:54 PM
Well, considering that they have a new developer, that I've submitted some bug fixes recently, and that others are helping out in their own way - plus multiple people rejoining the team in the last week, I'd say it's going quite smoothly.
Really really good news!! Who is the new dev?
Norv.
Norv was made an SMF dev a few days ago.
And who other rejoined the team? :)
Antechinus, [n3rve] and JBlaze all rejoined the team.
I'm glad to see all this changes in the team recently, they all are pretty important people that can help a lot to SMF also there is a new Customize Team Apprentice too
Btw I'll be pretty happy if Arantor re-join the team specially as a Developer or Customizer knowing all your experience and knowledge you'll be a nice team member :)
/me knows the reason why aren't you in the team I just want to point that
[SiNaN] also rejoined lately, Norv is currently co-lead developer, too.
Indeed, congratulations are in order, NIBOGO :)
As for me... time will tell. I don't know yet, I really don't know about where I fit into the jigsaw.
/me continues to hope... ;D