News:
See our mods on SimpleMachines.org.
Recent posts
#1
SimpleDesk Support / Re: modification request
Last post by SleePy - February 08, 2025, 03:07:12 PMI don't have the free time to take on any jobs right now. simplemachines.org has a help wanted section where you can ask for such assistance (free or paid).
#2
SimpleDesk Support / Re: modification request
Last post by Dennis Shaull - February 06, 2025, 10:51:38 AMHi SleePY,
I was wondering if there is anyway you could help me out with what you suggested in your post.
I was wondering if there is anyway you could help me out with what you suggested in your post.
#3
SimpleDesk Support / Re: modification request
Last post by SleePy - February 04, 2025, 08:44:44 PMThere is nothing out of the box that does that. But a developer could write a script to call the function that creates tickets https://www.simpledesk.net/development/api/source/SimpleDesk-Post/#shd_post_ticket
You would then need to just handle reading/capturing the emails and translating it into the ticket.
You would then need to just handle reading/capturing the emails and translating it into the ticket.
#4
SimpleDesk Support / modification request
Last post by Dennis Shaull - February 04, 2025, 05:37:24 PMHi,
I am wanting to be able make modifications to the simpledesk so that when I send an email to the default email address for Simple Machines forum that it will create a ticket to the helpdesk mod, I know there has to be a way to do this. Any help would be greatly appreciated.
I am wanting to be able make modifications to the simpledesk so that when I send an email to the default email address for Simple Machines forum that it will create a ticket to the helpdesk mod, I know there has to be a way to do this. Any help would be greatly appreciated.
#5
SimpleDesk Support / Re: Minimum system requirement...
Last post by SleePy - May 24, 2024, 10:13:46 PMThe 2.0 version supports SMF 2.0 and PHP 7.3. The 2.1 version supports SMF 2.1 and PHP 8.0+. I intend to remove the 2.0 version from the customize site in the future.
#6
SimpleDesk Support / Minimum system requirements
Last post by live627 - May 17, 2024, 12:40:11 AMListing on the SM site has both "PHP 8.0""PHP 7.3" tags when it should only have one. Need to clarify.
#7
SimpleDesk Support / Staff and User Conflict
Last post by MandoMercs - February 20, 2024, 04:08:13 PMHello, I have been a user of SimpleDesk for a number of years now and we love it. The only "issue" we have never been able to sort out is Users being "Staff" in one Department prevent them from seeing their tickets as a "User" in another Dept.
I have read every post I can think is relateable, and tried the suggest code fixes with no luck. I have actually set up a brand new SMF forum with a fresh install of Simpledesk 2.0 to attempt to track my problem down.
SMF: 2.0.19
Simpledesk: 2.0
PHP: 7.4
Scenario: We run a forum with multiple "teams" and we want to be able to have members as Staff in some Departments but be Users in others. Currently if they are a Staff member in any deptartment they lose the ability to see their own tickets in any other dept as a User.
This is how I have set up the roles, ensuring I linked them to SMF membergroups.
They are just duplicates of the template User and Staff role.
This is how I have set up the departments.
As a "Helpdesk User" only I submitted a ticket to both departments, and they show as expected.
When I check the Deptartment View is correctly shows 1 ticket in each department is visible.
Once I assign the "testing" user with the "3_CTO_Team" membergroup they become "Tech Staff". At which point they only see the Tech Tickets
When I now check the department view the previously visible ticket in Supply is no longer visible.
I followed the instructions in another thread and checked the users permissions, and it shows what I think I expect.
For "Tech" the profile is picking up they are both a User and Staff, and the elevated Staff permissions "win".
For "Supply" the profile is picking up the Helpdesk User permissions as I also expect (so they can view their own tickets in a dept they are not staff)
I have also already applied the "code correction" as found in this topic/message.
https://www.simpledesk.net/community/index.php?topic=1296.msg11504#msg11504
I suspect there is something really silly I have been overlooking, or I am fundamentally missing the concept of what I am trying to achieve (i.e. I am also being silly); but I have been at trying to get this set up working correctly on and off for a few years now, and if I can crack it then the quality of life improvements for our userbase will be immense.
Thank you for the great product and support.
I have read every post I can think is relateable, and tried the suggest code fixes with no luck. I have actually set up a brand new SMF forum with a fresh install of Simpledesk 2.0 to attempt to track my problem down.
SMF: 2.0.19
Simpledesk: 2.0
PHP: 7.4
Scenario: We run a forum with multiple "teams" and we want to be able to have members as Staff in some Departments but be Users in others. Currently if they are a Staff member in any deptartment they lose the ability to see their own tickets in any other dept as a User.
This is how I have set up the roles, ensuring I linked them to SMF membergroups.
They are just duplicates of the template User and Staff role.
This is how I have set up the departments.
As a "Helpdesk User" only I submitted a ticket to both departments, and they show as expected.
When I check the Deptartment View is correctly shows 1 ticket in each department is visible.
Once I assign the "testing" user with the "3_CTO_Team" membergroup they become "Tech Staff". At which point they only see the Tech Tickets
When I now check the department view the previously visible ticket in Supply is no longer visible.
I followed the instructions in another thread and checked the users permissions, and it shows what I think I expect.
For "Tech" the profile is picking up they are both a User and Staff, and the elevated Staff permissions "win".
For "Supply" the profile is picking up the Helpdesk User permissions as I also expect (so they can view their own tickets in a dept they are not staff)
I have also already applied the "code correction" as found in this topic/message.
https://www.simpledesk.net/community/index.php?topic=1296.msg11504#msg11504
I suspect there is something really silly I have been overlooking, or I am fundamentally missing the concept of what I am trying to achieve (i.e. I am also being silly); but I have been at trying to get this set up working correctly on and off for a few years now, and if I can crack it then the quality of life improvements for our userbase will be immense.
Thank you for the great product and support.
#8
News and Announcements / SimpleDesk 2.1.3
Last post by SleePy - September 27, 2023, 10:16:58 PMSimpleDesk Team is proud to release SimpleDesk 2.1.3. This update fixes a minor bug with attachments and addresses issues with install/uninstall.
#9
SimpleDesk Discussion / Re: SimpleDesk / SMF: allow no...
Last post by SleePy - August 15, 2023, 02:04:16 PM1. This is a helpdesk system. So it operates similar to how you would see a helpdesk system with users only able to see their own and staff able to see all tickets. Our Features page shows the features and how it looks.
2. Currently it isn't possible as the system expects registered users. It is something that could be added, but isn't currently planned. It would mean that guests would need a secret key to access their ticket.
2. Currently it isn't possible as the system expects registered users. It is something that could be added, but isn't currently planned. It would mean that guests would need a secret key to access their ticket.
#10
SimpleDesk Discussion / SimpleDesk / SMF: allow non me...
Last post by BeberGold - August 13, 2023, 01:37:18 PMGood afternoon,
I looked for answers to my question before posting but did not manage to locate them.
I am about to build a brand new forum with the latest SMF version.
SimpleDesk looks really interesting.
1) My first problem is I have not found documentation explaining how it works. Could somebody direct me to the right place please?
2) My second question is I would like people who are not members of the forum to be able to submit (create) tickets. Would it be possible please?
Thank you.
Kind Regards,
BeberGold
I looked for answers to my question before posting but did not manage to locate them.
I am about to build a brand new forum with the latest SMF version.
SimpleDesk looks really interesting.
1) My first problem is I have not found documentation explaining how it works. Could somebody direct me to the right place please?
2) My second question is I would like people who are not members of the forum to be able to submit (create) tickets. Would it be possible please?
Thank you.
Kind Regards,
BeberGold