Text only | Text with Images

SimpleDesk

SimpleDesk! => SimpleDesk Discussion => Topic started by: samoin on July 13, 2011, 04:53:18 PM

Title: schedule based ticket routing
Post by: samoin on July 13, 2011, 04:53:18 PM
i was wondering if this is achievable with simpledesk
given there is a schedule of availability of users would it be possible to automatically assign a ticket to a user/users available at a given date-time

thanks
Title: Re: schedule based ticket routing
Post by: Spoogs on July 13, 2011, 04:59:49 PM
Staff scheduling and related features are not available right now but planned for a future release of SD. There are no estimated dates on future development or releases at this time.
Text only | Text with Images