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Notices of tickets

Started by Road Rash, April 07, 2010, 01:20:59 PM

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Road Rash

Is there a way to have a notice of a ticket to an assigned staff advising a ticket assigned to them has been posted and requires their attention?
The reason for this would be that not all members or staff would be sitting by they puter logged in waiting for a ticket to be posted so it would be good for the system to email them there's one needing attention.
Also a ticket poster should have the option to be notified when a reply is made to their ticket.

tfs

Very good suggestion.  It will be covered in SimpleDesk v1.1 when we add email notifications.  Here's the feature list.

http://www.simpledesk.net/community/news-and-announcements/whats-simpledesk-1.1-559.0.html
A good tree cannot bring forth evil fruit, neither can an evil tree bring forth good fruit.

Road Rash