Is there a way to have a notice of a ticket to an assigned staff advising a ticket assigned to them has been posted and requires their attention?
The reason for this would be that not all members or staff would be sitting by they puter logged in waiting for a ticket to be posted so it would be good for the system to email them there's one needing attention.
Also a ticket poster should have the option to be notified when a reply is made to their ticket.
Very good suggestion. It will be covered in SimpleDesk v1.1 when we add email notifications. Here's the feature list.
http://www.simpledesk.net/community/news-and-announcements/whats-simpledesk-1.1-559.0.html
Wow and WOW!!!! 8)
Thanks,