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I am not able to reproduce it after the bug fix.  Unchecking regular members removes them for me upon saving.

Looks like this is possibly just a bug
I published 2.1.4 of SimpleDesk which should fix it.

But you can otherwise just make the file changes needed to fix the bug:
https://github.com/SimpleMachines/SimpleDesk/commit/4dc2aed4c5332b56a65247bb7248b5198c33a2fb

I don't have the free time to take on any jobs right now.  simplemachines.org has a help wanted section where you can ask for such assistance (free or paid).

There is nothing out of the box that does that.  But a developer could write a script to call the function that creates tickets https://www.simpledesk.net/development/api/source/SimpleDesk-Post/#shd_post_ticket
You would then need to just handle reading/capturing the emails and translating it into the ticket.

The 2.0 version supports SMF 2.0 and PHP 7.3.  The 2.1 version supports SMF 2.1 and PHP 8.0+.  I intend to remove the 2.0 version from the customize site in the future.

SimpleDesk Team is proud to release SimpleDesk 2.1.3. This update fixes a minor bug with attachments and addresses issues with install/uninstall.

1. This is a helpdesk system.  So it operates similar to  how you would see a helpdesk system with users only able to see their own and staff able to see all tickets.  Our Features page shows the features and how it looks.

2. Currently it isn't possible as the system expects registered users.  It is something that could be added, but isn't currently planned.  It would mean that guests would need a secret key to access their ticket.

SimpleDesk Team is proud to release SimpleDesk 2.1.2. This update focuses on fixing bugs.  This release has moved the minimum supported SMF version to 2.1.4.SimpleDesk 2.1 is for SMF 2.1 only.

Please consider upgrading your SMF installation to use SimpleDesk 2.1.  We currently offer SimpleDesk 2.0 for SMF 2.0 but will discontinue it at a later time.

SimpleDesk Team is proud to release SimpleDesk 2.1.1. This update focuses on fixing minor bugs and compatibility fixes with SMF 2.1.1, SMF 2.1.2 and SMF 2.1.3

SimpleDesk 2.1 is for SMF 2.1 only.  Please consider upgrading your SMF installation to use SimpleDesk 2.1.  We currently offer SimpleDesk 2.0 for SMF 2.0 but will discontinue it at a later time.

Open $sourcedir/sd_source/Subs-SimpleDesk.php

Find:

Code Select Expand

function shd_buffer_replace(&$buffer)

Replace:

Code Select Expand

function shd_buffer_replace($buffer)


The older packages on the customize site have the 2.0.x support.  The primary download is for 2.1.x

SimpleDesk 2.1.x does not support SMF 2.0.x.  You will need to use SimpleDesk 2.0 or upgrade to SMF 2.1.

SimpleDesk Team is proud to release SimpleDesk 2.1.0. SimpleDesk 2.1 primarily focuses on continuing support for SimpleDesk with SMF 2.1.

This release is the second release candidate and fixes bugs found in previous releases.

Among full SMF 2.1 support, additionally SimpleDesk 2.1 brings to the table:

Uses full SMF 2.1 hooks, requiring no modification to SMF files
Logs for all admin actions
Custom ordering of blocks
Changing ticket starter
HTML 5 support
Uses JSON for all internal storage and Ajax calls
Enforces UTF-8 support (Matching SMF 2.1)
Previewing Canned replaces
Code cleanup and alignment to best practices and various standards from PSR.
Removal of SMF 2.0 support
This release only supports SMF 2.1.2 or higher, however older versions may function but have not been tested. We have removed support for all previous versions of SMF including SMF 2.0. We do not support any beta versions or release candidates. If you wish to use SimpleDesk with SMF 2.0, please continue to use SimpleDesk 2.0. If you are using a version of SMF 2.1.2, please upgrade to the latest 2.1 version. SMF 2.1.0 and 2.1.1 may function but have issues with attachments or other features due to bug fixes in SMF.

Thanks,
SimpleDesk Team

SimpleDesk Team is proud to release SimpleDesk 2.1 RC2.  SimpleDesk 2.1 primarily focuses on continuing support for SimpleDesk with SMF 2.1.

This release is the second release candidate and fixes bugs found in previous releases.

Among full SMF 2.1 support, additionally SimpleDesk 2.1 brings to the table:
* Uses full SMF 2.1 hooks, requiring no modification to SMF files
* Logs for all admin actions
* Custom ordering of blocks
* Changing ticket starter
* HTML 5 support
* Uses JSON for all internal storage and Ajax calls
* Enforces UTF-8 support (Matching SMF 2.1)
* Previewing Canned replaces
* Code cleanup and alignment to best practices and various standards from PSR.
* Removal of SMF 2.0 support

This release only supports SMF 2.1 RC4 or higher.  We have removed support for all previous versions of SMF including SMF 2.0.  We do not support any beta versions or release candidates below RC4 as you should be running the latest SMF 2.1 release.  If you wish to use SimpleDesk with SMF 2.0, please continue to use SimpleDesk 2.0.  If you are using a version of SMF 2.1 before RC4, please upgrade to the latest 2.1 version.  We will in the future drop support for release candidates of SMF 2.1.

Thanks,
SimpleDesk Team

On the heals of SMF 2.1 RC3 release, SimpleDesk Team is proud to release SimpleDesk 2.1 RC1.  SimpleDesk 2.1 primarily focuses on continuing support for SimpleDesk with SMF.

Among full SMF 2.1 support, additionally SimpleDesk 2.1 brings to the table:
* Uses full SMF 2.1 hooks, requiring no modification to SMF files
* Logs for all admin actions
* Custom ordering of blocks
* Changing ticket starter
* HTML 5 support
* Uses JSON for all internal storage and Ajax calls
* Enforces UTF-8 support (Matching SMF 2.1)
* Previewing Canned replaces
* Code cleanup and alignment to best practices and various standards from PSR.
* Removal of SMF 2.0 support

This release only supports SMF 2.1 RC3 or higher.  We have removed support for all previous versions of SMF including SMF 2.0.  We do not support any beta versions or release candidates below RC3 because of lack of support for hooks.  If you wish to use SimpleDesk with SMF 2.0, please continue to use SimpleDesk 2.0.  If you are using a version of SMF 2.1 before RC3, please upgrade to the latest 2.1 version.  We will in the future drop support for release candidates of SMF 2.1.

With this first release for SimpleDesk 2.1, we have moved our Github repository to include a smf20 branch, which contains the version supporting SMF 2.0 and have merged our smf21 branch into master.  Going forward after we have finalized the release, all development for SMF 2.1 will occur in smf21 branch while master will be able to progress to new versions supporting new versions of SMF.

We have also moved our site to SMF 2.1 in order to support the SMF team in testing and releasing SMF 2.1.  We have built an updated theme that supports SMF 2.1 and additionally, it includes a dark mode variant.  Theme variants are a feature supported in SMF 2.1 themes.  Our customizations to support our site and tools also have been upgraded and like SimpleDesk, do not require any modifications to the SMF codebase.  This allows our SMF install too easy be updated while continuing to support our site.

Thanks,
SimpleDesk Team