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It should be very simple to do, actually. Knowing Pete it's probably possible to do as a plugin quite easily. I may look at it some time, but I'm busy with another project.

I wonder if maybe reattributing a ticket from one person to another wouldn't be better if it were to not just change helpdesk_tickets.id_member_started to the new userid, but also change the fields in the helpdesk_ticket_replies table for the first post in the ticket.

Yes, that would be better indeed.

I agree on that, it's been bugging me for a while. When I originally implemented it to the design concept I expected there'd be like Low, Medium and High and I had no idea how the action log would work at all, so at the time it seemed as a good idea. Now not as much, though.

I still say the Project Tools drop downs, with the little down arrow, and the black box that appears upon hover, are about as elegant as it gets. 

+1

! Disable all merge/split stuff since it has been moved to 1.2 Revision: 16

Any other thoughts? Do we want this feature for 1.1, if it's not too far from done?

Without reading the above posts, I think it was far from done, IIRC. It'd probably be easier to leave it for 1.2 or even 1.3, I don't consider it an important feature personally.

I tend to agree.
Perhaps a '(?) Help' link on the top of the helpdesk that opens a JS popup with some text and a link to a manual over here? For non-JS users, have a custom page with that text and link.

So, basically, if the helpdesk is enabled, it adds a section to the Help tab. If it's in standalone, it removes all other help sections.
Correct?

What about personal messages? Should the help section for those be left intact in standalone mode if they're not disabled?

We'll also need content for these pages.

I think we should build it into SMF.

I was never much of a fan of the core features idea at all, since it isn't even a *core* feature. The package manager should have redirected you there automatically after installation, though, to help you along.

Code Select Expand

<?phpecho'<div>my first html box</Div><div>my second html box</Div>';// This is your file$your_txt_file = "/path/to/text.txt";// Read the file$file_handler = fopen($your_txt_file, 'r');$file_content = fread($file_handler, filesize($your_txt_file));fclose($file_handler);// Echo out the contentecho '<div>',$file_content,'</div><div>My fourth html box, the third one contained the txt-file</div>';?>

The PHP version will support HTML. Just echo it out instead of using the html tag.

Code Select Expand

<?phpecho'<strong>your html</strong>';?>

The frontpage allows you to choose plain text, bbc and php, am I right? I really can't remember how it's set up If so, then you need to choose PHP there. If it doesn't support PHP we can solve it using either javascript or a simple iframe (HTML).

I do believe the front page supports PHP, right? If it does, this should work:

Code Select Expand


// This is your file
$your_txt_file = "/path/to/text.txt";

// Read the file
$file_handler = fopen($your_txt_file, 'r');
$file_content = fread($file_handler, filesize($your_txt_file));
fclose($file_handler);

// Echo out the content
echo $file_content;

We need a new SimpleDesk desktop graphic.

Euw, we do. I can't believe I made that one o:

I should mention that it is much easier to change the login window on macs Windows can do it, but it seems like they only designed it for OEMs (again they forget about their end user).

It's simple enough I'd say, just download a program that changes it for you Now I don't know how Mac does it but still.