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#11
SimpleDesk Support / Permissions Issues
Last post by luckyspoon - December 07, 2022, 08:26:02 PM

      SimpleDesk version: SimpleDesk 2.0 Anatidae
      SMF version: SMF 2.0.19

      Hi Team - I am having an issue where helpdesk staff can't access 'any' tickets in their assigned departments plus a few other permissions issues.

I have 6 departments which almost all users have access to. Then each department has it's own staff role with associated membergroups, plus an overall 'staff leader' role with access to every department at a medium-high level, then the administrator role.

If I look at a users permissions via their profile it looks correct but from thier perspective accessing the helpdesk it doesn't work correctly.

Thanks
#12
SimpleDesk Support / Re: Multiple errors being gene...
Last post by SleePy - September 25, 2022, 02:25:55 PM
Open $sourcedir/sd_source/Subs-SimpleDesk.php

Find:
function shd_buffer_replace(&$buffer)

Replace:
function shd_buffer_replace($buffer)
#13
SimpleDesk Support / Multiple errors being generate...
Last post by Zaphod - July 11, 2022, 03:06:07 PM
Hi Having installed Helpdesk V2.0 on SMF 2.0.19 running PHP 7.4, I am getting errors even when help desk is not in use as just a refresh on SMF error log produces the same error being:

"Parameter 1 to shd_buffer_replace() expected to be a reference, value given"

These are the same errors I used to experience on SMF 2.0.18.

I did get an install error "unable to insert before" looking for
"// Fall through to the board index then...
require_once($sourcedir . '/BoardIndex.php');
return 'BoardIndex';

My index.php has the line
"// No? Fall through to the board index then...
else
{
require_once($sourcedir . '/BoardIndex.php');
return 'BoardIndex';"

So I entered the code insert before this line manually and put markers so I can find it again easily.
Helpdesk is doing everything its supposed to do but is generating these error log messages, these are the same error log messages I used to receive in 2.0.18 without the index.php difference.


Any ideas?
#14
SimpleDesk Support / Re: unbale to install on smf 2...
Last post by Zaphod - July 04, 2022, 08:44:46 AM
Quote from: Acans on July 04, 2022, 02:00:51 AM
Quote from: Zaphod on June 25, 2022, 08:11:48 PMBut my point earlier is Simple Machines are showing version 2.1 and claiming compatible with 2.0.19 as show previously in screenshot.

SimpleDesk is compatible with both 2.0 and 2.1, however only the certain versions are.

Basically you just need to match either 2.0 with 2.0, and 2.1 with 2.1, instead of 2.1 with 2.0 etc.

Yes I already got that from a previous explanation on 24th June. My point is that keeps being missed is on simplemachines.org it shows 2.1 as compatible for 2.0.19 as shown in screenshot above.
#15
SimpleDesk Support / Re: unbale to install on smf 2...
Last post by Acans - July 04, 2022, 02:00:51 AM
Quote from: Zaphod on June 25, 2022, 08:11:48 PMBut my point earlier is Simple Machines are showing version 2.1 and claiming compatible with 2.0.19 as show previously in screenshot.

SimpleDesk is compatible with both 2.0 and 2.1, however only the certain versions are.

Basically you just need to match either 2.0 with 2.0, and 2.1 with 2.1, instead of 2.1 with 2.0 etc.
#16
SimpleDesk Support / Re: unbale to install on smf 2...
Last post by Zaphod - June 25, 2022, 08:11:48 PM
The earlier version just generates errors, even if not in use and just refreshing the page on error page causes an error entry (this was on 2.0.18) So I tried it again on 2.0.19 but it's the same.

But my point earlier is Simple Machines are showing version 2.1 and claiming compatible with 2.0.19 as show previously in screenshot.

Once I get around to installing SMF 2.12 I shall try this again.

Once again thank you for your time.
#17
SimpleDesk Support / Re: unbale to install on smf 2...
Last post by SleePy - June 25, 2022, 12:08:34 PM
The older packages on the customize site have the 2.0.x support.  The primary download is for 2.1.x
#18
SimpleDesk Support / Re: unbale to install on smf 2...
Last post by Zaphod - June 24, 2022, 01:33:34 AM
OK thanks for that, it's being shown as supporting 2.0, 2.0.19 I had the toggle for 2.0.19 and made sure all others were blank on Simple Machines Mod site, I attach cutdown screenshot.

Should I report this to Simple Machines or is this something you can correct?

Thank you for your time.
#19
SimpleDesk Support / Re: unbale to install on smf 2...
Last post by SleePy - June 24, 2022, 12:02:17 AM
SimpleDesk 2.1.x does not support SMF 2.0.x.  You will need to use SimpleDesk 2.0 or upgrade to SMF 2.1.
#20
SimpleDesk Support / unbale to install on smf 2.0.1...
Last post by Zaphod - June 23, 2022, 09:00:34 PM
Hi all, I downloaded simple desk 2.10 and attempted to install but I get error message below

The package you are trying to download or install is either corrupt or not compatible with this version of SMF.

I removed it and tried again even with a fresh download from Simple machines website.

After I get the error and go to "browse packages it shows it as "N/A and list files or delete"

Please help.