I have created a members group called HelpDesk Support Staff. In permissions (Helpdesk staff permissions) I have enabled this group to be treated as helpdesk staff with all the privileges set.
However when I go to "assign" a ticket to staff the only names to show up are forum admin. I have assigned a member to the group Helpdesk Support Staff but his name doesn't come up in the "assign to" list.
Any ideas on what I'm missing?
Not sure off the top of my head, but there may also be some required permission in the "Helpdesk permissions" section. Generally, the staff are going to have most of those checked.
I guess I'll have to play with the switches until it turns on. Is there anyway to not have the forum admins listed in the "assign to" list and just have the staff's names show?
Quote from: Road Rash on April 07, 2010, 12:37:41 PM
I guess I'll have to play with the switches until it turns on. Is there anyway to not have the forum admins listed in the "assign to" list and just have the staff's names show?
Not to my knowledge, though that's a very good idea for a feature request.
As I don't see a specific area for "feature requests" I'll post it here and someone can move it if there is an area that I haven't seen.
I would like an option to not have the admins show in the "assign to" list as in my case we will be dealling with mechanical issues with mechanics as staff. However the admin are not mechanics so it would not do to have them listed and possibly assigned a ticket by mistake. SO yeah only people in the "staff" group would show.
Thanks, I think this will be a great asset to our forum.
Tracked :) http://www.simpledesk.net/community/issue,332.0/
In my initial testing....
To be included in the drop down list of people that can be assigned to a ticket you must be...
A: A forum administrator
or
B: a member of a group with the following TWO permissions
View helpdesk tickets - Any tickets: = Yes
Treat this user group as helpdesk staff: = Yes
The "forum administrator" part may be up for discussion, regarding removing them from the list, which would make sense to me, and I'll lobby for that in v1.1.
Agreed. We can put an option in to 1.1, but I don't see the need for it to be defaulting to excluding admins; the more typical use case will be admins inclusive on the list, IMO.
Quote from: Arantor on April 07, 2010, 03:48:12 PM
Agreed. We can put an option in to 1.1, but I don't see the need for it to be defaulting to excluding admins; the more typical use case will be admins inclusive on the list, IMO.
An option to exclude Admin would be great :)
It's already done, too - http://www.simpledesk.net/community/issue,332.0/
Gawd you guys are good 8)