Hi!
I'm new to SimpleDesk, so please forgive me if I have got something wrong.
I have downloaded the mod and it is really great for help desk purposes, which is exactly what I want, but as an admin I would like to be able to choose if a certain "Ticket" should be viewable by just the user who wrote the ticket or by all. Now you can only (if I understand it correctly) set this for the role, and that is for all tickets - not on "Ticket level".
Now, why on earth would I want such option? Well, I am developing a software, and some of the features that the users suggest are really unique and special, and I don't want my competitors to steal them before I have implemented them myself. I would like to set those tickets as invisible for all the users, but not for the author of the ticket, and naturally I want as developer/admin to be able to see it. The other tickets should be visible and searchable by all.
Perhaps there is an option for exactly this in SimpleDesk, I just haven't found it yet, but if not I am making this as a feature suggestion for your future development of your really cool SMF-mod!
Big smile - Joakim
I'm new to SimpleDesk, so please forgive me if I have got something wrong.
I have downloaded the mod and it is really great for help desk purposes, which is exactly what I want, but as an admin I would like to be able to choose if a certain "Ticket" should be viewable by just the user who wrote the ticket or by all. Now you can only (if I understand it correctly) set this for the role, and that is for all tickets - not on "Ticket level".
Now, why on earth would I want such option? Well, I am developing a software, and some of the features that the users suggest are really unique and special, and I don't want my competitors to steal them before I have implemented them myself. I would like to set those tickets as invisible for all the users, but not for the author of the ticket, and naturally I want as developer/admin to be able to see it. The other tickets should be visible and searchable by all.
Perhaps there is an option for exactly this in SimpleDesk, I just haven't found it yet, but if not I am making this as a feature suggestion for your future development of your really cool SMF-mod!
Big smile - Joakim