I can only assign tickets to Regular Members and Employees, even with Global Moderator checked on "Membergroups This Role Applies To" and with members as part of the "Global Moderator" group I get the "There are no staff configured; it is not possible to assign a ticket. Please contact your administrator." nag.
Funny thing is that if I check "Regular Members" the the nag goes away, but none of the Administrators show up on the drop down list to assign tickets to.
If I remove Admin permissions for certain GM members, they get back into the "assignable" list...
If I keep anyone as Admin, that member does not show on the list...
Any ideas?
Admin > Helpdesk > Administrative Options > untick 'Should admins be considered separate from staff'
QuoteIf selected, forums admins will not be able to be assigned tickets and will be excluded from being added sending one-off emails to them to notify of a new reply.
That's what's happening with you.