SimpleDesk API



Element index for the subs page

[ s ]

s

shd_allowed_to
in file Subs-SimpleDesk.php, function shd_allowed_to()
    Determines if a user has a given permission within the system.
shd_can_alter_urgency
in file Subs-SimpleDesk.php, function shd_can_alter_urgency()
    Determines if the current user can raise/lower the urgency of a ticket.
shd_clear_active_tickets
in file Subs-SimpleDesk.php, function shd_clear_active_tickets()
    Clears the cache of active tickets for the menu item.
shd_count_action_log_entries
in file Subs-SimpleDeskAdmin.php, function shd_count_action_log_entries()
    Returns the total number of items in the helpdesk log.
shd_count_helpdesk_tickets
in file Subs-SimpleDesk.php, function shd_count_helpdesk_tickets()
    Queries the database to find the number of applicable tickets
shd_create_ticket_post
in file Subs-SimpleDeskPost.php, function shd_create_ticket_post()
    Creates a new ticket or reply in the database.
shd_db_query
in file Subs-SimpleDesk.php, function shd_db_query()
    Query wrapper around $smcFunc['db_query'] for helpdesk specific operations.
shd_determine_status
in file Subs-SimpleDesk.php, function shd_determine_status()
    Establishes the next change of status of a ticket.
shd_format_text
in file Subs-SimpleDesk.php, function shd_format_text()
    Formats a string for bbcode and/or smileys.
shd_get_active_tickets
in file Subs-SimpleDesk.php, function shd_get_active_tickets()
    Defines the helpdesk menu item, including the number of active tickets to be displayed to the user.
shd_get_urgency_options
in file Subs-SimpleDeskPost.php, function shd_get_urgency_options()
    Identifies the range of options that a user could have for ticket urgency and updates $context['ticket_form'] accordingly.
shd_is_allowed_to
in file Subs-SimpleDesk.php, function shd_is_allowed_to()
    Enforces a user having a given permission and returning to a fatal error message if not.
shd_load_action_log_entries
in file Subs-SimpleDeskAdmin.php, function shd_load_action_log_entries()
    Load the items from the helpdesk action log
shd_load_ticket
in file Subs-SimpleDesk.php, function shd_load_ticket()
    Attempts to load a given ticket's data.
shd_load_user_perms
in file Subs-SimpleDesk.php, function shd_load_user_perms()
    Defines user permissions, most importantly concerning ticket visibility
shd_log_action
in file Subs-SimpleDesk.php, function shd_log_action()
    Adds an action to the helpdesk internal action log.
shd_members_allowed_to
in file Subs-SimpleDesk.php, function shd_members_allowed_to()
    Identifies all members who hold a given permission.
shd_modify_ticket_post
in file Subs-SimpleDeskPost.php, function shd_modify_ticket_post()
    Updates a ticket/reply item in the database.
shd_no_expand_pageindex
in file Subs-SimpleDesk.php, function shd_no_expand_pageindex()
    Wrapper function for constructPageIndex to forcibly block the extensible ... item in page indexes
shd_profile_link
in file Subs-SimpleDesk.php, function shd_profile_link()
    Generates a profile link given user id and name.
Subs-SimpleDesk.php
procedural page Subs-SimpleDesk.php
Subs-SimpleDeskAdmin.php
procedural page Subs-SimpleDeskAdmin.php
Subs-SimpleDeskPost.php
procedural page Subs-SimpleDeskPost.php
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