SimpleDesk API
Procedural File: SimpleDesk-SSI.php
Source Location: /source/SimpleDesk-SSI.phpThis file handles data gathering primarily for SSI.php purposes. It expects Subs-SimpleDesk.php to have been required as this will still be needed for helpdesk permissions checks and base functions.
The function names imply who is expected to be the target, ssi_user functions are those intended for users, ssi_staff for staff members, such as ssi_user_tickets() is primarily for displaying the tickets started by a given user, ssi_staff_assigned_tickets() for all the tickets assigned to a given member of staff.
No support for displaying these through SHTML is provided, nor is any planned.
Tags:
- since
- 1.1
Contains the following functions:
ssi_staff_assigned_tickets [line 54]
void ssi_staff_assigned_tickets (
)
Gets a list of the tickets currently open that are assigned to the current user (presumably staff, subject to ticket visibility).
Tags:
- todo
- Finish writing and documenting this function.
- since
- 1.1
Return value
This function has no return value.[ Top ]
ssi_tickets_urgency [line 65]
void ssi_tickets_urgency (
)
Gets a list of all tickets based on urgency criteria given (subject to ticket visibility)
Tags:
- todo
- Finish writing and documenting this function.
- since
- 1.1
Return value
This function has no return value.[ Top ]
ssi_user_tickets [line 43]
void ssi_user_tickets (
)
Gets a list of the tickets currently open that are the user's (subject to ticket visibility).
Tags:
- todo
- Finish writing and documenting this function.
- since
- 1.1
Return value
This function has no return value.[ Top ]
