SimpleDesk API
Procedural File: SimpleDesk-MiscActions.php
Source Location: /source/SimpleDesk-MiscActions.phpThis file handles miscellaneous actions that aren't really tied to anything, that are mostly self-contained and aren't big enough to warrant their own file.
Tags:
- since
- 1.0
Contains the following functions:
shd_privacy_change_noajax [line 148]
void shd_privacy_change_noajax (
)
Marks a ticket private/not private if the user isn't using Javascript.
Assuming the user can see the ticket and has suitable permissions, the privacy flag will be inverted for the ticket and updated, as well as updating the action log. If they cannot see the ticket, or do not have privacy-change permission, a fatal error will be generated.
Accessed through ?action=helpdesk;sa=privacychange;ticket=x;sessvar=sessid before directing back to the main helpdesk page.
Tags:
- since
- 1.0
Return value
This function has no return value.shd_ticket_resolve [line 74]
void shd_ticket_resolve (
)
Marks a ticket resolved or unresolved.
This function identifies whether a given ticket is resolved or not, if not resolved, mark it resolved. If it was resolved reopen the ticket back to an appropriate status based on last respondent. In both cases, the action is logged in the action log. It is also unassigned from having a user on either closure or reopen.
Accessed through ?action=helpdesk;sa=resolve;ticket=x;sessvar=sessid before redirecting back to the ticket, or add ;home to the URL to have it redirect back to the home page.
Tags:
- since
- 1.0
Return value
This function has no return value.shd_ticket_unread [line 41]
void shd_ticket_unread (
)
Marks a ticket unread.
There are no permission checks made; other than that the user is who they claim to be. If a ticket is marked unread but they can't see it anyway, the consequence is that the database gets lighter.
Invoked through ?action=helpdesk;sa=unreadticket;ticket=x;sessvar=sessid before redirecting back to the main helpdesk page.
Tags:
- since
- 1.0
Return value
This function has no return value.shd_urgency_change_noajax [line 217]
void shd_urgency_change_noajax (
)
Updates a ticket's urgency up or down one level, if the user isn't using Javascript
Assuming the user can see the ticket and has suitable permissions, the urgency of the ticket will be updated and an action log entry added. If they cannot see the ticket, or do not have urgency-change permission (including higher urgency permission if necessary), a fatal error will be generated.
Accessed through ?action=helpdesk;sa=urgencychange;ticket=x;change=(increase|decrease);sessvar=sessid before directing back to the main helpdesk page.
Tags:
- see
- shd_can_alter_urgency()
- since
- 1.0
