void shd_perma_delete ( )

Return value

This function has no return value.

array shd_recalc_ids ( int $ticket )
Clean up tickets that have been modified by replies being altered through restore and delete.

Operations:

• Identify how many deleted and non deleted replies there are in the ticket.
• Identify the last non deleted reply in the ticket (if there are no undeleted replies, use the ticket post itself for cohesion)
• Update the ticket's record with the first and last posters, as well as the correct number of active and deleted replies, and whether there are any deleted replies on the ticket generally

Parameters

int  $ticket

The ticket id to recalculate.

Return value

Returns a type array. An array detailing the user id of the starter, the last replier and the number of active replies in a ticket.

void shd_reply_delete ( )

Return value

This function has no return value.

void shd_reply_restore ( )

Return value

This function has no return value.

void shd_ticket_delete ( )
Delete the given ticket, i.e move it to the recycling bin.

Accessed through ?action=helpdesk;sa=deleteticket;ticket=x;sessvar=sessid

Operations:

• Session check
• Check there's a ticket id
• Check the ticket exists and is visible to the current user
• Check permission to delete ticket matches (i.e. can delete any, or can delete own and this is one of ours)
• Update the ticket's status to deleted
• Log the deletion
• Clear the menu's Helpdesk active items cache
• return to the front page

Tags:

Return value

This function has no return value.

void shd_ticket_restore ( )

Return value

This function has no return value.