SimpleDesk API



Element index for the source page

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s

shd_admin_action_log
in file SimpleDesk-Admin.php, function shd_admin_action_log()
    Initialises the helpdesk action log.
shd_admin_info
in file SimpleDesk-Admin.php, function shd_admin_info()
    Loads the main SimpleDesk information page for forum administrators.
shd_admin_main
in file SimpleDesk-Admin.php, function shd_admin_main()
    The start point for all interaction with the SimpleDesk administration area.
shd_admin_options
in file SimpleDesk-Admin.php, function shd_admin_options()
    Configuration options and save functions generally for SimpleDesk.
shd_admin_support
in file SimpleDesk-Admin.php, function shd_admin_support()
    Loads the support page for users to submit support requests directly to SimpleDesk.net
shd_ajax
in file SimpleDesk-AjaxHandler.php, function shd_ajax()
    Receives AJAX requests and facilitates replying to them.
shd_ajax_privacy
in file SimpleDesk-AjaxHandler.php, function shd_ajax_privacy()
    Handles AJAX updates to privacy.
shd_ajax_quote
in file SimpleDesk-AjaxHandler.php, function shd_ajax_quote()
    Collects ticket post data for quoting posts through AJAX (i.e. inserting a quote live into the postbox)
shd_ajax_urgency
in file SimpleDesk-AjaxHandler.php, function shd_ajax_urgency()
    Handles AJAX updates to ticket urgency.
shd_assign
in file SimpleDesk-Assign.php, function shd_assign()
    Sets up the assignment UI and invokes the template.
shd_assign2
in file SimpleDesk-Assign.php, function shd_assign2()
    Handles the actual assignment form, validates it and carries it out.
shd_check_attachments
in file SimpleDesk-Post.php, function shd_check_attachments()
shd_closed_tickets
in file SimpleDesk.php, function shd_closed_tickets()
    Set up the paginated lists of closed tickets.
shd_commit_assignment
in file SimpleDesk-Assign.php, function shd_commit_assignment()
    Actually commits a ticket assignment to the database.
shd_credits
in file SimpleDesk-Admin.php, function shd_credits()
    Loads the list of credits of people who've worked on SimpleDesk.
shd_display_load_attachments
in file SimpleDesk-Display.php, function shd_display_load_attachments()
    Loads data on all the attachments that will be displayed in a ticket's view.
shd_done_posting
in file SimpleDesk-Post.php, function shd_done_posting()
    Redirects the user once a ticket has been posted or replied to.
shd_get_block_columns
in file SimpleDesk.php, function shd_get_block_columns()
    Return the list of columns that is applicable to a given block.
shd_get_possible_assignees
in file SimpleDesk-Assign.php, function shd_get_possible_assignees()
    Return a list of possible users that can be assigned a ticket.
shd_handle_attachments
in file SimpleDesk-Post.php, function shd_handle_attachments()
shd_helpdesk_listing
in file SimpleDesk.php, function shd_helpdesk_listing()
    Gather the data and prepare to display the ticket blocks.
shd_load_attachments
in file SimpleDesk-Post.php, function shd_load_attachments()
shd_main
in file SimpleDesk.php, function shd_main()
    Begins SimpleDesk general processing.
shd_main_helpdesk
in file SimpleDesk.php, function shd_main_helpdesk()
    Display the main front page, showing tickets waiting for staff, waiting for user feedback and so on.
shd_modify_admin_options
in file SimpleDesk-Admin.php, function shd_modify_admin_options()
    Provide a helper callback for admin search area.
shd_modify_display_options
in file SimpleDesk-Admin.php, function shd_modify_display_options()
    Provide a helper callback for admin search area.
shd_modify_posting_options
in file SimpleDesk-Admin.php, function shd_modify_posting_options()
    Provide a helper callback for admin search area.
shd_modify_standalone_options
in file SimpleDesk-Admin.php, function shd_modify_standalone_options()
    Provide a helper callback for admin search area.
shd_perma_delete
in file SimpleDesk-Delete.php, function shd_perma_delete()
shd_postbox
in file SimpleDesk-Post.php, function shd_postbox()
shd_post_reply
in file SimpleDesk-Post.php, function shd_post_reply()
shd_post_ticket
in file SimpleDesk-Post.php, function shd_post_ticket()
    Create a new ticket
shd_prepare_reply_context
in file SimpleDesk-Post.php, function shd_prepare_reply_context()
shd_prepare_ticket_context
in file SimpleDesk-Display.php, function shd_prepare_ticket_context()
    Callback function for the template to load messages.
shd_privacy_change_noajax
in file SimpleDesk-MiscActions.php, function shd_privacy_change_noajax()
    Marks a ticket private/not private if the user isn't using Javascript.
shd_recalc_ids
in file SimpleDesk-Delete.php, function shd_recalc_ids()
    Clean up tickets that have been modified by replies being altered through restore and delete.
shd_recycle_bin
in file SimpleDesk.php, function shd_recycle_bin()
    Set up the paginated lists of deleted/recyclebin tickets.
shd_reply_delete
in file SimpleDesk-Delete.php, function shd_reply_delete()
shd_reply_restore
in file SimpleDesk-Delete.php, function shd_reply_restore()
shd_save_post
in file SimpleDesk-Post.php, function shd_save_post()
shd_save_reply
in file SimpleDesk-Post.php, function shd_save_reply()
shd_save_ticket
in file SimpleDesk-Post.php, function shd_save_ticket()
shd_setup_replies
in file SimpleDesk-Post.php, function shd_setup_replies()
shd_tickettotopic
in file SimpleDesk-TicketTopicMove.php, function shd_tickettotopic()
    Load the form up for asking users what board they want to go to.
shd_tickettotopic2
in file SimpleDesk-TicketTopicMove.php, function shd_tickettotopic2()
    Receives the form for moving tickets to topics, and actually handles the move.
shd_ticket_delete
in file SimpleDesk-Delete.php, function shd_ticket_delete()
    Delete the given ticket, i.e move it to the recycling bin.
shd_ticket_resolve
in file SimpleDesk-MiscActions.php, function shd_ticket_resolve()
    Marks a ticket resolved or unresolved.
shd_ticket_restore
in file SimpleDesk-Delete.php, function shd_ticket_restore()
shd_ticket_unread
in file SimpleDesk-MiscActions.php, function shd_ticket_unread()
    Marks a ticket unread.
shd_topictoticket
in file SimpleDesk-TicketTopicMove.php, function shd_topictoticket()
    Load the form up for asking users whether to send a personal message (and what message) to the topic/ticket starter or not. Most of the rest of this function is about loading the data to make the page well-rounded (like the subject for breadcrumbs)
shd_topictoticket2
in file SimpleDesk-TicketTopicMove.php, function shd_topictoticket2()
    Handles moving a topic into the helpdesk.
shd_urgency_change_noajax
in file SimpleDesk-MiscActions.php, function shd_urgency_change_noajax()
    Updates a ticket's urgency up or down one level, if the user isn't using Javascript
shd_view_block
in file SimpleDesk.php, function shd_view_block()
    Sets up viewing of a single block without any pagination.
shd_view_ticket
in file SimpleDesk-Display.php, function shd_view_ticket()
    Loads all the data and sets all the options for displaying a ticket.
SimpleDesk-Admin.php
procedural page SimpleDesk-Admin.php
SimpleDesk-AjaxHandler.php
procedural page SimpleDesk-AjaxHandler.php
SimpleDesk-Assign.php
procedural page SimpleDesk-Assign.php
SimpleDesk-Delete.php
procedural page SimpleDesk-Delete.php
SimpleDesk-Display.php
procedural page SimpleDesk-Display.php
SimpleDesk-MiscActions.php
procedural page SimpleDesk-MiscActions.php
SimpleDesk-Post.php
procedural page SimpleDesk-Post.php
SimpleDesk-SSI.php
procedural page SimpleDesk-SSI.php
SimpleDesk-TicketTopicMove.php
procedural page SimpleDesk-TicketTopicMove.php
SimpleDesk.php
procedural page SimpleDesk.php
ssi_staff_assigned_tickets
in file SimpleDesk-SSI.php, function ssi_staff_assigned_tickets()
    Gets a list of the tickets currently open that are assigned to the current user (presumably staff, subject to ticket visibility).
ssi_tickets_urgency
in file SimpleDesk-SSI.php, function ssi_tickets_urgency()
    Gets a list of all tickets based on urgency criteria given (subject to ticket visibility)
ssi_user_tickets
in file SimpleDesk-SSI.php, function ssi_user_tickets()
    Gets a list of the tickets currently open that are the user's (subject to ticket visibility).
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