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SimpleDesk Support / Re: Custom fields --> id_post
« Last post by venguard223 on Yesterday at 02:52:56 PM »If post type is 1, id post relates to the ticket id, otherwise if post type is 2, id post is the message id.
Recent Posts
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SimpleDesk Support / Custom fields --> id_post
« Last post by cristianlf on Yesterday at 11:39:05 AM »Hello friends,
I was trying to create a report from my closed tickets, but I need the value of the custom fields, then
I found the table smf_helpdesk_custom_fields_values where are the values,
but the table contains a fileld called id_post that do not match with ticket id nor msg id
please help me undestand what id_post is related to ticket
thanks in advance ..
I was trying to create a report from my closed tickets, but I need the value of the custom fields, then
I found the table smf_helpdesk_custom_fields_values where are the values,
but the table contains a fileld called id_post that do not match with ticket id nor msg id
please help me undestand what id_post is related to ticket
thanks in advance ..
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SimpleDesk Support / Re: Email delay
« Last post by tfs on January 30, 2012, 02:39:11 AM »Thanks, that's exactly the info I was looking for. I didn't know how that mail queue worked. I'll either setup something on my PC to access the forum periodically, or turn off the mail queue.
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SimpleDesk Support / Re: Email delay
« Last post by venguard223 on January 29, 2012, 07:28:45 PM »No, because of how the system is designed.
The mail queue is only processed when pages on the forum are accessed, that's what triggers the sending. Normally a forum is hit up by search engines which as a by product ensure the queue is cleared.
There was, back a bit, a script in SMF's SVN that could process the mail queue via a cron job instead of relying on page loads, but I haven't seen it and have no idea how to make it work, SleePy would likely be able to tell you more.
The mail queue is only processed when pages on the forum are accessed, that's what triggers the sending. Normally a forum is hit up by search engines which as a by product ensure the queue is cleared.
There was, back a bit, a script in SMF's SVN that could process the mail queue via a cron job instead of relying on page loads, but I haven't seen it and have no idea how to make it work, SleePy would likely be able to tell you more.
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SimpleDesk Support / Email delay
« Last post by tfs on January 28, 2012, 02:34:48 PM »Every once in a while I'll have an email seemingly get stuck in the queue and delay for up to a day. It seems to coincide with weekends when nobody is using the help desk. As soon as I go to the help desk and refresh pages, the email is sent.
Enable Mail Queue = Yes (Checked)
Maximum emails to send per minute = 0
Maximum amount of emails to send per page load = 0
Mail type = PHP default
Are emails only sent when pages are refreshed? If a client posts a reply, and then closes their browser, does that mean that the notification email will sit until another user refreshes a page?
Is there a way to prevent that without disabling the mail queue?
Enable Mail Queue = Yes (Checked)
Maximum emails to send per minute = 0
Maximum amount of emails to send per page load = 0
Mail type = PHP default
Are emails only sent when pages are refreshed? If a client posts a reply, and then closes their browser, does that mean that the notification email will sit until another user refreshes a page?
Is there a way to prevent that without disabling the mail queue?
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SimpleDesk Support / Re: Certain characters lead to broken tickets/pages
« Last post by venguard223 on January 18, 2012, 06:48:18 PM »Do the same characters work properly in regular posts?
I'd be surprised if they did, the code is taken directly from SMF's own posting code. Also, anything in the error log?
I'd be surprised if they did, the code is taken directly from SMF's own posting code. Also, anything in the error log?
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SimpleDesk Support / Re: Certain characters lead to broken tickets/pages
« Last post by tfs on January 18, 2012, 01:55:39 PM »The dreaded White Screen Of Death! (WSOD) I've not had trouble with it on those tickets entered via SimpleDesk, but I have had trouble with tickets imported from another system. The import utility was custom written.
I'm not particularly knowledgeable about collations and things like that, but I believe it's coming into play here, as I don't get WSOD on tickets entered via the help desk.
Can you give steps to reproduce?
I'm not particularly knowledgeable about collations and things like that, but I believe it's coming into play here, as I don't get WSOD on tickets entered via the help desk.
Can you give steps to reproduce?
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SimpleDesk Support / Certain characters lead to broken tickets/pages
« Last post by UKStu on January 18, 2012, 08:02:10 AM »SimpleDesk version: SimpleDesk 2.0 Anatidae
SMF version: SMF 2.0.1
Hi,
I have noticed that when certain characters are used (slanted quotation marks and extended hyphens amongst them) within a ticket, then that ticket becomes unreadable, clicking on any link to it leads to a blank page.
Also, whatever page the ticket is listed in will also be blank.
Please advise accordingly.
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SimpleDesk Support / Re: Users not permitted to access the help desk
« Last post by venguard223 on January 02, 2012, 05:51:57 PM »Quote
Didnt know I had to assign departments to the group aswell.
I really thought I made it obvious enough when designing that UI. Chalk up another thing to put in big letters in the next UI.
Quote
On another note, is there any way to auto assign the tickets?
Not without a lot of extra code. It would be marginally easier to add such functionality into the Wedge port however (but not a lot)
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SimpleDesk Support / Re: Users not permitted to access the help desk
« Last post by mykoolspam on January 02, 2012, 09:28:16 AM »I think ive figured it out. Didnt know I had to assign departments to the group aswell.
On another note, is there any way to auto assign the tickets?
Thanks!
On another note, is there any way to auto assign the tickets?
Thanks!
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