So, how are you using SimpleDesk? How does it fit into your site?

[chilly]

i know your motivations gone. but just got something to my mind i'd like to share.

what about delegating a ticket to others. means you are assigned for the ticket and resposible that it gets solved but maybe you lack some knowledge and need someone to help you with the task. so you delegate it to someone else how has to respond to you about that ticket.

[Gruffen]

That's what ticket assignment is for.

[chilly]

That's what ticket assignment is for.

you can assign to multiple people? on lack of enough people.... i  couldn't test yet

[Gruffen]

No, you can't assign to multiple people. The idea is that you'd reassign it.

I cannot seriously see us rearchitecting the core to handle that, either. It's a major overhaul, and one that there really isn't the demand for.

[chilly]

was just a thought. I'm sure that simpledesk does great without it.

but it's about feedback here and the integration we use at the company I work uses this. So i thought it might be good to mention

[Gruffen]

Sure, and under other circumstances I'd be looking to when we could think about implementation, but sadly I don't think it's to be.

[kelly1111]

Nice info, Excelent!!

Thank you so much,